Overview
In this role you will lead European regional I2P operations, ensuring accurate, timely and compliant invoice-to-pay execution. You'll manage multi-country shared services, align with finance and procurement stakeholders, and drive performance and control improvements. The position focuses on optimizing process efficiency, SOX compliance, and service delivery across Europe. You'll partner with internal teams and third-party providers to enhance the end-to-end experience. This is a chance to shape regional operations in a global water solutions leader.
Responsabilità
Lead day-to-day regional I2P operations across Europe, ensuring accuracy, timeliness, and policy compliance
Manage multiple European SSC locations through managers, prioritizing workload and developing talent
Monitor I2P outputs to identify root causes, gaps, and improvement opportunities
Establish and track SLAs, KPIs (cycle time, first-pass yield, touchless processing, on-time payment, aging)
Collaborate with Controllership, Procurement, Finance, Treasury, Tech, and Global Process Owners to resolve issues and improve the end-to-end I2P experience
Build relationships with internal stakeholders and external providers to ensure clear accountability and consistent service
Identify and resolve cross-unit operational issues, escalating risks as needed
Drive continuous improvement to enhance efficiency, accuracy, compliance,



and stakeholder experience
Support automation, system enhancements, and process optimization with technical teams and vendors
Coordinate audit requests and ensure remediation actions are followed through
Provide input to Global Process Management and Transformation teams for standardization and future operating model
Support regional readiness for transformation initiatives (ERP, Coupa, automation) across Europe
Perform other duties including backup coverage, cross-functional projects, and travel as needed
Requisiti fondamentali
Bachelor's degree in Accounting, Finance, Business Administration, or related field
8+ years in Accounts Payable or Invoice-to-Pay, preferably in a shared services or multi-country setup
Experience leading teams across multiple locations or countries
Strong knowledge of end-to-end I2P processes, SOX, compliance, and audits
Analytical and problem-solving skills with ability to drive practical process improvements
Ability to manage priorities, meet deadlines, and operate with limited oversight
Proven collaboration across functions, regions, and stakeholders
collaboration across multi-country teams
strong communication and stakeholder management
problem-solving and analytical thinking
SAP or SAP S/4HANA
Coupa
OCR/intelligent document processing tools

📌 Eu Regional Service Delivery Manager, Invoice To PayP) (Campo di Ne)
🏢 Xylem
📍 Campo di Ne