ph3Area of tasks, responsibility, and goals in the organizational area /h3 pContribute to ensuring a high level of customer loyalty by proposing advanced technical solutions and tailored support services, aimed at effectively resolving complex technical issues and guarantee rapid response.
/p pThe position requires close collaboration with the Customer Care team and cross-functional departments, promoting a proactive, customer-focus approach to enhance overall customer satisfaction.
/p h3Main Responsibilities: /h3 ul liManage the assigned customer portfolio, maintaining and developing long-term business relationships; /li liIdentify the specific needs of the customers and the specific objectives of individual projects; /li liHandle quotation processes, negotiations, and sales of company services, including maintenance, reconditioning, upgrades, and rebuilds; /li liWork closely with the Application department to define the most suitable technical and commercial solutions; /li liPrepare and issue quotations, ensuring alignment between customer requirements, technical specifications, studies, and cost structures, with careful attention to official documentation sent to customers; /li liUpon order acquisition,



ensure the accurate and timely transfer of all relevant information to the Project Management department; /li liConstant communication and relationship with customers and suppliers; /li liWork closely with agents and business partners, providing operational and commercial support; /li liIdentify and develop new business opportunities and customers; /li liEnsure internal CRM/ERP systems are consistently updated.
/li liTechnical High School Diploma /li li3 – 5 years of professional experience in technical-commercial roles such as sales engineering, customer care, or after-sales support, preferably in medium – large industrial companies.
/li /ul h3Expectation / requirements of the job holder: /h3 ul liSolid knowledge of industrial products, services, and technical solutions; /li liAbility to analyze customer needs and propose effective technical and commercial solutions; /li liStrong commercial mindset with a customer-focus approach and the ability to build long-term business relationships; /li liGood organizational, communication, and negotiation skills; /li liTeam working attitude; /li liInterest to travel for customer visits, trade shows, and industry events; /li liGood knowledge of English, another language as Spanish or German is considered a plus.
/li /ul h3What We Offer: /h3 ul libJob Type /b: Full-time, Permanent /li libCompensation /b: EUR *************** /li liContinuous professional development and career growth opportunities /li liA dynamic, inclusive, and international work environment /li /ul /p #J-*****-Ljbffr

📌 Customer Care Sales Engineer (Capannori)
🏢 Andritz
📍 Capannori