ppThis is a fully remote opportunity within a global Client Experience team supporting customers across multiple markets. You will play a key role in driving customer satisfaction, reducing attrition, and ensuring account-opening and funding requests are processed efficiently. The role combines customer service, troubleshooting, product education, and operational support across multiple communication channels. You will help clients understand financial products, resolve platform and account-related queries, and navigate trading tools and processes. Working in a regulated environment, you will maintain accurate records while following established workflows and compliance requirements. This is an international, collaborative environment suited to someone who enjoys helping customers and continuously expanding their product knowledge. /ph3Accountabilities /h3ulliProvide responsive and professional support to clients through live chat, phone, email, and other digital platforms. /liliExplain products and services clearly, helping clients understand how they work and how to use them effectively. /liliProvide troubleshooting assistance for platform access, trading tools, account processes, and other technical or procedural queries. /liliMaintain a strong working knowledge of the full range of products and services available to clients. /liliManage and resolve standard customer cases using CRM and support tools such as Salesforce. /liliMaintain accurate and comprehensive documentation in ticketing systems to ensure a clear audit trail. /liliSupport the timely processing of account-opening requests and funding-related activities. /liliApply established operational workflows consistently when handling client requests and cases. /liliFollow regulatory, compliance,



and risk-management requirements throughout customer interactions and operational processes. /liliContribute to customer satisfaction and retention by providing a positive, solution-oriented experience. /liliBuild constructive client relationships through a proactive, professional, and helpful approach. /liliParticipate in operational briefings, training sessions, and knowledge-transfer activities. /liliStay informed about changes to products, services, procedures, and customer-support processes. /liliWork collaboratively with a globally distributed Client Experience team across multiple locations and time zones. /liliContribute to continuous improvements in customer support processes and service quality. /li /ulh3Requirements: /h3ulliPrevious experience in a client-facing, customer service, customer support, or similar role. /liliActive business registration, or willingness and legal eligibility to establish one, to operate as an independent contractor in the country of residence. /liliFluent bEnglish /b communication skills, both written and verbal. /liliNative or fluent proficiency in at least one of the following languages: bGerman, French, Spanish, or Polish /b. /liliExcellent communication and interpersonal skills with a consistently positive and customer-focused attitude. /liliStrong problem-solving skills and the ability to troubleshoot customer queries effectively. /liliAbility to explain products, processes, and technical information clearly to customers.



/liliStrong attention to detail when documenting cases and maintaining customer records. /liliAbility to follow operational procedures and regulatory requirements accurately. /liliComfortable working with CRM, ticketing, and digital customer-support platforms. /liliWillingness and ability to continuously learn about product and service changes. /liliStrong organisational skills and the ability to manage multiple customer requests efficiently. /liliAbility to work effectively within a distributed, international team. /liliA proactive, can-do approach with a genuine willingness to assist customers. /liliExperience with modern customer-support infrastructure and platforms such as bSalesforce and/or Zendesk /b would be advantageous. /liliPrevious exposure to financial markets, trading, or trading-related customer inquiries would be beneficial. /liliFlexibility to provide weekend and holiday coverage on a rotational basis would be an advantage. /li /ulh3Benefits: /h3ulliFully remote working opportunity. /liliOpportunity to work as part of a globally distributed Client Experience team. /liliInternational exposure across multiple markets, customers, and time zones. /liliHands-on experience within the FinTech and online trading environment. /liliOpportunity to develop knowledge of financial products, trading platforms, and digital customer-support processes. /liliOngoing opportunities for training, operational briefings, and knowledge sharing. /liliIndependent Contractor engagement, subject to maintaining an active business registration or legal eligibility to operate as an independent contractor in the country of residence. /li /ulpInclusive and collaborative working environment that values diverse skills, backgrounds, and perspectives. /p /p #J-18808-Ljbffr

📌 Customer Experience Agent (Italia)
🏢 Jobgether
📍 Italia