Location Strategy: On-site (Lisbon, Portugal)

Timeline: Urgent start dates welcomed

Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts)

Overview
Are you seeking to launch an exciting international career in the vibrant heart of Portugal? We are currently recruiting customer-minded candidates who speak fluent Italian to join our diverse, multicultural team based in Lisbon. Serving as the main connection point for Italian-speaking customers, you will handle a range of inquiries coming through phone, email, and instant messaging systems. This position is ideal for flexible problem solvers who excel in a fast-paced, collaborative team environment.

Key Responsibilities

Client Support: Address incoming inquiries from Italian customers via phone calls, emails, and live web chat using a polite, warm, and solution-focused approach.

Issue Troubleshooting: Investigate customer challenges to determine core issues and deliver quick, personalized solutions tailored to every specific situation.

Data Entry: Accurately document profile details, customer inquiries, resolution steps, and case notes inside enterprise CRM software.

Performance Metrics: Consistently meet target operational goals, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) goals.

Continuous Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company guidelines, and service workflows.

Qualifications

Language Skills: Native or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English skills (minimum B2 level) for team dialogue, software navigation, and training programs.

Availability:



Complete readiness to work flexible, rotating 24/7 shift rotas.

Location: Physical presence and full-time availability to work on-site at our Lisbon office location.

Legal Authorization: Valid EU/EEA citizenship, an EU passport, or legal Portuguese work authorization.

Soft Skills: Outstanding interpersonal skills, active listening capabilities, composure under high-volume pressure, and a positive, proactive attitude.

Compensation Plans

Plan A (Local Resident Package): Provides a gross monthly base salary of €1,262.33 (paid across 12 months) with self-managed housing. This choice is tailored for local Lisbon residents or applicants who plan to arrange their accommodation independently.

Plan B (Relocation Package): Provides a gross monthly base salary of €1,059.00 (paid across 12 months) combined with a private room in a shared company flat with utility bills (water, gas, electricity, high-speed internet) fully covered. This plan also includes complete airfare reimbursement after probation and free airport transfer, making it ideal for candidates relocating from abroad.

Perks & Benefits

Advancement: Clear internal promotion paths leading to quality assurance, corporate training, or team management roles.

Paid Onboarding: Detailed, comprehensive onboarding program that is 100% paid starting from your very first day.

Company Culture: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational activities.

Health & Wellness: Complimentary private medical coverage after 6 months of employment, along with access to confidential counseling services.

Lifestyle: Enjoy Lisbon's Mediterranean weather, beautiful coastal scenery, rich historical sites, and vibrant city culture.

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📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Reggio Calabria)
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