ppA career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. /ppMaison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. /ph3Position: Senior Client Advisor - Roma, Piazza di Spagna /h3pAct as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance. /ph3SALES KPIs /h3ulliSales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques. /liliKPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size. /li /ulh3CLIENTELING /h3ulliClient Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships. /liliClient data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list. /li /ulh3PRODUCT (care knowledge) /h3ulliProduct Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.



/li /ulh3OPERATIONS /h3ulliEnsure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management. /liliLeverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable). /li /ulh3TEAM /h3ulliCommunicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies. /liliMentor junior staff to achieve exceptional client service and sales performance. /li /ulh3CORE COMPETENCIES /h3pOn top of the previous competencies the below match the seniority of the Colleague /pulliTeam Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork. /liliMentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth. /liliStrategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders. /liliOperational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations. /liliProactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction. /li /ulh3WHAT WE OFFER : /h3ulliApplicable National Collective Labor Agreement : CCNL Commercio /liliIndicative starting compensation : €45,000 + commissions /li /ulpThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. /p /p #J-18808-Ljbffr

📌 Senior Client Advisor- Roma, Piazza di Spagna
🏢 Valentino
📍 Roma