MG has been ahead of its time since the brand's inception in the Morris Garages in ****.
MG's parent company is SAIC Motor (Shanghai Automobile Industry Corporation).
SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units.
SAIC Motor's affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.
MG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles.
They're developed in MG's design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries.
Now new generations can choose a car from this iconic brand.
Updated, electrified, recharged and ready for the future.
For more information, please visit our website MG Motor Italy
MG is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting...
We are looking for
two highly motivated and experienced Aftersales Regional Managers
to join the MG Italy aftersales team.
The selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network.
Key responsibilities




Network Management
Oversee and develop the network of dealers and authorized workshops
Ensure compliance with corporate standards (quality, processes, brand image)
Support dealers in developing the aftersales business (service, parts, accessories)
Monitor and optimize KPIs such as:
Parts and labor margin
Analyze data and reports to identify improvement opportunities
Develop business parts
Customer Experience
Ensure high levels of Customer Satisfaction (CSI/NPS)
Manage customer escalations and critical issues
Promote customer retention and loyalty programs
Technical and Operational Support
Collaborate with technical teams to resolve complex issues
Ensure proper application of warranty policies
Monitor quality of repairs and turnaround times
Training and Development
Identify training needs within the network
Support technical and commercial training programs
Promote a customer- and performance-oriented culture
Qualifications and requirements
Education
Degree in Economics, Engineering, or a related field
Experience
At least 5 years of experience in the automotive industry, preferably in aftersales
Technical or commercial aftersales background
Technical Skills
Strong knowledge of the automotive aftersales business
Ability to analyze data and KPIs
Familiarity with CRM/DMS systems and reporting tools
Proficient in Microsoft Office
Languages
Additional languages are a plus
Willingness to travel
#J-*****-Ljbffr

📌 Aftersales Regional Manager (M/F/D/X) - Italy (Milano)
🏢 MG Motor Italia
📍 Milano