pulliProvide end-user support (Level 1 and basic Level 2) via ticketing system /liliInstall, configure and troubleshoot Windows client devices /liliManage user accounts and permissions (Microsoft 365, Active Directory) /liliSupport onboarding/offboarding processes (users and devices) /liliConfigure and support mobile devices (iOS and Android) /liliMaintain IT documentation and knowledge base /liliSupport and guide junior Help Desk resources on daily activities /li /ul h3Requirements (Must-have) /h3 ulli3 years of experience in IT Support / Help Desk /liliGood knowledge of Windows 11 troubleshooting /liliExperience with Microsoft 365 (user management, basic administration) /liliBasic knowledge of Active Directory (users, groups, password reset)



/liliExperience using a ticketing system /liliGood communication skills with end users /liliAbility to manage multiple requests and prioritize tasks /liliBased in Genoa area /li /ul h3Nice-to-have /h3 ulliExperience with Level 2 support activities /liliBasic networking knowledge (IP, DNS, Wi-Fi) /liliExperience with device deployment tools /li /ul h3What we are looking for /h3 ulliReliable and structured approach to daily support activities /liliAbility to work both independently and within a team /liliProactive attitude in problem solving /liliAttention to confidentiality and data handling /li /ul /p #J-*****-Ljbffr

📌 Sistemista Microsoft (Budrio)
🏢 Virtual
📍 Budrio