ppBefore you apply to a job, select your language preference from the options available at the top right of this page. /ppExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. /ph3Job Description /h3pAbout the Role /ppAs a bCustomer Resolution Agent /b, you will be responsible for delivering excellent support to internal and external customers across Italy and international markets. You will manage inquiries, complaints, and service-related requests, taking ownership of each case and coordinating with relevant stakeholders to ensure timely and effective resolution. In this role, you will contribute to delivering a positive customer experience while supporting operational excellence and continuous improvement initiatives within the Customer Resolution Group (CRG). /ph3Key Responsibilities /h3ulliManage customer inquiries, complaints, and service requests through various communication channels. /liliTake ownership of customer cases from receipt through resolution, ensuring timely follow-up and communication.



/liliCollaborate with internal departments and external stakeholders to identify and implement effective solutions. /liliMaintain accurate records and case documentation in company systems. /liliPerform administrative and operational support activities, including data management, reporting, and auditing tasks. /liliSupport additional projects and business activities as required. /li /ulh3Requirements /h3ulliPrevious experience in Customer Service, Shared Services, Customer Support, or a similar customer-facing role. /liliStrong problem-solving and organizational skills. /liliCustomer-focused mindset with a proactive approach. /liliExcellent communication and interpersonal skills. /liliAbility to manage multiple priorities in a fast-paced environment. /li liGood knowledge of Microsoft Office applications. /liliExcellent Italian and English, both written and spoken. /li /ulh3What We Offer /h3ulliPermanent employment contract (Tempo indeterminato). /liliFull-time position, Monday to Friday, from 9:30 AM to 6:30 PM. /liliA dynamic and international work environment. /liliOpportunities for professional growth and development. /liliExposure to cross-functional teams and global stakeholders. /liliA collaborative, inclusive, and customer-focused culture. /liliHybrid working opportunities, where applicable. /li /ulpLocation: Vimodrone (MI) /ppEmployee Type: Permanent /ppUPS is committed to providing a workplace free of discrimination, harassment, and retaliation. /p /p #J-18808-Ljbffr

📌 Customer Resolution Agent - Global Business Services (GBS) (Buccinasco)
🏢 UPS
📍 Buccinasco