ppSoldo is the proactive spend management solution that frees progressive businesses to accomplish more.
/p pOver 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.
Soldo frees finance with a uniquely proactive approach to managing decentralised spending.
/p pBy combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending.
/p pBy proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.
/p pFounded in **** by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome.
/p pWe're looking for people with big ambitions, cool heads, sharp minds, and warm hearts.
Come and join us as we grow together.
/p h3What's in it for you /h3 ul liPrivate healthcare coverage for you and your family /li liGenuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget /li liAccess to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme /li liFlexible working options, including working from home or our Milan or Rome offices + 60 days' work anywhere /li liStatutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday /li liYour own personal company Soldo card /li liEmployee Assistance Programme /li liCAF Annual Fiscal Financial Support /li /ul h3Therole /h3 pThisroleisopentocandidatesbelongingtotheprotectedcategoriesunderItalianLaw*****art.1.




/p pTheCustomerInteractionSpecialistisresponsibleforprovidingprompt,friendly,andeffectiveassistancetocustomers.Thisincludesrespondingtoinquiriesviaemail,chat,andphone,troubleshootingissues,andensuringcustomersatisfaction.Theyalsocollaboratewith therteamstoresolvecomplexcasesandcontributetoimprovingsupportprocesses,includingfinancialservicesandfirst-linesoftwaresupport.Thegoalistodeliveranexceptionalcustomerexperiencewhilemaintaininghighservicestandards.
/p h3Responsibilities /h3 ul liProvideexcellentcustomerservicetocorporateclientsviaemail,livechatandphone.
/li liAssistcustomerswithfinancialservicesqueriesrelatedtoaccountmanagement,transactions,andproductfeatures.
/li liOfferfirst-linesoftwaresupport,troubleshootingcommonissuesandguidingclientsthroughtechnicalsolutions.
/li liInvestigateandresolvecustomerissuesinatimelyandefficientmanner,ensuringcustomersatisfaction.
/li liUnderstandandcomplywiththekeyobjectivesofthecompany /li liMaintainastrongunderstandingoftheSoldoplatformtoprovideaccurateandhelpfulinformation.
/li liDeliverservice/qualitystandardstoagreedlevels /li liDocumentandtrackcustomerissues,ensuringthatallqueriesareloggedandfollowedupappropriately.
/li liWorkcloselywithinternalteamstoescalateandresolvemorecomplexissues.
/li liCarryoutanyotherdutiesrequestedbythelinemanagerinrelationtotherole.
/li /ul h3We'relookingforsomeonewhomusthave /h3 ul liExcellentcommunicationskills,withtheabilitytoexplaincomplexissuesinsimpleterms.
/li liStrongproblem-solvingabilitiesanda"can-do"attitude.
/li liAbilitytohandleahighvolumeofcustomerinquirieswhilemaintainingprofessionalism.
/li liPriorexperienceincustomerservice,ideallyinfinancialservicesorsoftwaresupport.
/li liBasictechnicaltroubleshootingskillsorwillingnesstolearn.
/li liAcustomer-centricapproachwithastrongdesiretoexceedcustomerexpectations.
/li liStrongattentiontodetailandorganisationalskills.
/li /ul h3NicetoHave /h3 ul liExperienceinafinancialservicesorSaaS(SoftwareasaService)environment.
/li liFamiliaritywithfinancialtransactions,banking,orcorporateaccountmanagement.
/li /ul /p #J-*****-Ljbffr

📌 Customer Interaction Specialist (Lazio)
🏢 Soldo Italy
📍 Lazio