ppCIAS Elettronica S.r.l. is a company that has been designing and manufacturing advanced perimeter security solutions since ****.
/p pOur technologies are deployed worldwide to protect critical infrastructure, including airports, power plants, military facilities, public buildings, and other high-security sites.
/p pDriven by technological innovation and a strong customer focus, CIAS is internationally recognized for the reliability, performance, and advanced technology of its security solutions.
/p h3The Role /h3 pWe are looking for a dynamic, technically skilled, and independent professional to join our team as a Technical Service Specialist.
/p pThe role combines technical support, troubleshooting, post-sales consulting, technical training, and collaboration with the Sales team.
The successful candidate will become a key technical point of reference for both customers and internal teams, in Italy and internationally.
/p h3Key Responsibilities /h3 ul liProvide remote and on-site technical support to customers, including installation, commissioning, maintenance, testing, and troubleshooting.
/li liDiagnose technical issues and identify effective solutions for CIAS security systems.
/li liDeliver technical training and product demonstrations, both on-site and online, during pre-sales and post-sales activities.
/li liProvide technical support to the Sales team in Italy and international markets.
/li liAnalyze technical specifications, customer requirements, and international project tenders.
/li liSupport the Sales department during trade shows, seminars, exhibitions, and technical events.




/li liWork closely with RD and Technical Marketing to support product development and market activities.
/li liContribute to continuous improvement of technical support processes and customer satisfaction.
/li /ul h3Professional Requirements /h3 ul liSeveral years of professional experience in technical service, technical support, field service, or a similar role.
/li liExcellent command of spoken and written English – mandatory.
/li liDegree, diploma, or equivalent technical background in Electronics, Electrical Engineering, Telecommunications, IT, or a related field.
/li liStrong troubleshooting, diagnostic, and problem-solving skills.
/li liGood knowledge of Microsoft Office, CRM systems, and technical software/applications.
/li liWillingness to travel up to 25% of the working time, both in Italy and internationally.
/li liAbility to work independently while collaborating effectively within a team.
/li liAbility to manage priorities and work effectively under pressure.
/li /ul h3Personal Skills /h3 ul liReliability and strong attention to detail.
/li liFlexibility and adaptability.
/li liExcellent analytical and problem-solving abilities.
/li liStrong communication and interpersonal skills.
/li liProactive attitude and sense of responsibility.




/li liAbility to operate effectively in multicultural and international environments.
/li /ul h3Role Objectives /h3 ul liProvide high-quality technical assistance throughout the entire product lifecycle.
/li liEnsure effective and timely resolution of customer technical issues.
/li liSupport the Sales team with technical expertise during pre-sales, project development, and negotiation activities.
/liliStrengthen customer relationships through professional and reliable technical support.
/li liRepresent CIAS as a technical ambassador in international markets.
/li /ul h3What We Offer /h3 ul liGross Annual Salary (RAL): €35,000–€45,000, depending on the candidates experience, technical skills, and level of responsibility, plus premio components tied to individual paid service interventions and company performance.
/li liSupplementary health insurance – Fasi Open.
/li liContinuous technical and soft-skills training.
/li liHybrid working model, depending on operational requirements.
/li liThe opportunity to work with cutting-edge technologies in the security industry.
/li liInvolvement in challenging, high-profile international projects.
/li liA dynamic working environment where technical expertise and initiative are highly valued.
/li /ul h3Location /h3 pItaly – Milan area /p h3Employment Type /h3 pFull-time /p pIf you are a technically oriented professional looking for an international role combining technical expertise, customer interaction, training, and collaboration with Sales, we would be pleased to hear from you.
/p /p #J-*****-Ljbffr

📌 Impiegato Tecnico (Milano)
🏢 CIAS Elettronica
📍 Milano