We’re Hiring: Customer Success CoordinatorLocation: Italy, MilanReporting to: Head of Customer Success ManagementAbout the RoleWe are looking for a Customer Success Coordinator to join Vaultica and support our Customer Success Management function.In this role, you will play an important part in ensuring smooth customer operations by coordinating customer-related activities, following up on actions, maintaining accurate information and connecting teams across the organization.Working closely with our Customer Success Managers and internal stakeholders, you will help ensure a consistent, responsive and high-quality customer experience while supporting the day-to-day execution of our customer commitments.Key ResponsibilitiesSupport day-to-day customer service assurance activities and follow-upCoordinate customer queries, actions and operational topics with internal stakeholdersSupport the preparation and coordination of customer auditsAssist Customer Success Managers with renewals, commercial administration and Lead-to-Cash activitiesMaintain accurate customer information and follow up activities in NetSuite and ServiceNowPrepare materials for monthly and quarterly customer review meetingsSupport customer satisfaction and pulse survey activitiesMonitor customer metrics,



operational inputs and potential SLA deviationsCoordinate internal teams to support the resolution of incidents and service-related issuesSupport customer onboarding, handovers and account coordinationMaintain customer documentation and prepare internal reports and status updatesContribute to continuous improvement of Customer Success processes and ways of workingWhat We’re Looking ForStrong customer-facing communication skillsA service-oriented and customer-centric mindsetExcellent organizational skills and the ability to manage multiple prioritiesA proactive, structured and reliable way of workingStrong written and verbal communication skillsAbility to collaborate effectively within a matrix organizationGood IT skills, including Microsoft Office and customer/CRM systemsExperience with NetSuite and ServiceNow is an advantagePrevious experience in customer support, coordination, operations or administrative functions is an advantageUnderstanding of customer success, service delivery and operational follow-upFluent business English; additional local languages are an advantageWhy Vaultica?This is a great opportunity to join a growing international organization, work closely with customers and teams across the business, and contribute directly to how we deliver an excellent customer experience.#J-18808-Ljbffr

📌 Customer Success Coordinator (Milano)
🏢 Vaultica Data Centers
📍 Milano