Luogo di lavoro: BolognaPossiede le qualifiche e le competenze giuste per questo lavoro? Lo scopra qui sotto e invii la sua candidatura per essere preso/a in considerazione.Take Your Customer Service Career to the Next Level!Are you passionate about helping people and creating positive customer experiences? Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers, solving problems, and ensuring a smooth and satisfying experience at every interaction.Role Overview:As a Customer Specialist, you will be the first point of contact for customers, providing professional and personalized assistance with inquiries, orders, accounts, products, services, and general support requests. Through phone, email, chat, and other digital channels, you will identify customer needs, provide effective solutions, and ensure a positive experience from start to finish.Key Responsibilities:Provide friendly and professional customer support through phone, email, chat, and other communication channels.Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.Understand customer needs and provide accurate, clear, and helpful information.Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.Guide customers through processes,



platforms, products, or services when assistance is needed.Accurately document customer interactions, requests, and resolutions in internal systems.Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.Identify recurring customer concerns and share feedback that may help improve processes and service quality.Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training. xysqume Requirements:Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)Eligibility: EU citizenship or valid Portugueseresidency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel fieldWhy Join Us:Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributionsMeal Allowance: Enjoy a meal allowance to keep you energised during working hoursHealth and Life Insurance: Vantaggi from comprehensive coverage to support your well-being.Relocation Package: Receive support if relocating to ensure a smooth transitionOnsite Work: Engage and grow in a collaborative office environment#J-18808-Ljbffr

📌 Italian Customer Specialist In Lisbon (Bologna)
🏢 Bachecalavoro
📍 Bologna