ph3Information Systems Analyst - CRM and Service Area /h3pCompany Marchesini Group S.p.A. Location Pianoro, Italia Functional Area ICT and Information Systems Compensation Range 33.000, ,00 EUR per year /ppEstablished in Pianoro in 1974 by virtue of the shrewd intuition of Massimo Marchesini, over the years the company has grown from a small, local business into a major industrial enterprise, thanks to a continuous process of mergers and acquisitions of complementary companies. Despite its present-day multinational dimension, the group has never betrayed the human spirit and artisan production that characterised its early days, and these traits still exist today alongside the latest innovations in robotics and digitalisation. /ph3Position /h3pWe are looking for a bCRM Analyst /b who is eager to contribute to the evolution of digital solutions dedicated to customer relationship management. The successful candidate will join a dynamic and collaborative team, playing a key role in analyzing, optimizing, and enhancing sales and customer service processes through the bMicrosoft Dynamics 365 /b platform. /ppYou will work closely with business stakeholders and technical teams, translating operational needs into innovative, high-value solutions. /ph3Key Responsibilities /h3ulliAnalyze business processes and gather functional requirements from internal stakeholders. /liliContribute to the evolution of CRM, Customer Service, Field Service, and customer portal platforms. /liliDesign and implement application solutions that support business objectives and enhance the user experience.



/liliManage corrective and evolutionary maintenance activities for CRM applications and integrated custom solutions. /liliCollaborate with developers, technology partners, and key users to ensure the effectiveness of implemented solutions. /liliSupport end users through training, coaching, and continuous process improvement initiatives. /liliParticipate in digital transformation projects, contributing to the adoption of Microsoft Dynamics 365 best practices. /li /ulh3Requirements /h3ulliAt least b3 years of experience /b in roles such as Functional Analyst, Application Analyst, or CRM Analyst. /liliStrong knowledge of the bMicrosoft Dynamics 365 /b platform, particularly the following modules:ulliSales /liliMarketing / Customer Insights /liliCustomer Service /liliField Service /li /ul /liliExperience in the configuration and bfunctional customization /b of Dynamics 365. /liliAbility to analyze complex processes and translate business needs into functional requirements. /liliStrong problem-solving skills, results-oriented mindset, and a collaborative approach to teamwork. /liliExcellent communication and interpersonal skills, with the ability to interact effectively with both technical and business stakeholders. /li /ulh3Nice-to-Have Qualifications /h3ulliDegree in a bSTEM discipline /b (Computer Science, Engineering, Mathematics, Physics, or related fields). /liliKnowledge of the bMicrosoft Power Platform /b ecosystem, including:ulliPower Apps /liliPower Automate /liliPower BI /li /ul /liliExperience in bdigital transformation /b and bcustomer experience /b environments. /li /ulh3Other information /h3ulliDynamic and constantly evolving environment /liliFocus on people and their professional growth /li /ul /p #J-18808-Ljbffr

📌 Information Systems Analyst – CRM and Service Area Pianoro, Italia Functional Area ICT and Information Systems Compensation Range 33.000,00-42.000,00 EUR per year
🏢 Marchesini Group
📍 Pianoro