KEY RESPONSIBILITIES

- Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
- Provide Level 1 and Level 2 support for network incidents, outages, and service requests.
- Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
- Monitor network health using monitoring tools and proactively identify and resolve potential issues.
- Perform bandwidth utilization, traffic analysis, and circuit health assessments.
- Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.
- Support customer router deployments, refreshes, and replacement activities.
- Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
- Provide technical support and regular updates to customers regarding incidents and service requests.
- Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
- Maintain accurate documentation of network configurations, circuits, routing, and service records.
- Participate in a 24/7 on-call support rotation.

REQUIRED EXPERIENCE

- Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.
- Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.




- Strong expertise in Cisco routing and switching technologies.
- Experience managing customer network devices and CPE routers.
- Experience supporting secure internet connectivity and firewall environments.
- Hands-on experience with network monitoring, traffic analysis, and performance optimization.
- Proven ability to troubleshoot complex network issues and perform root cause analysis.
- Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
- Experience working with telecom providers, managed service providers, and enterprise customers.
- Familiarity with high-availability, business-critical network environments.
- Willingness to participate in a 24/7 on-call support rotation.

PREFERRED QUALIFICATIONS

- Experience supporting large-scale MPLS environments.
- Experience with router refresh, migration, or infrastructure upgrade projects.
- Knowledge of ITIL processes and service management best practices.
- Experience within the travel, aviation, or transportation industry is an advantage.
- Basic understanding of telecom vendor and contract management.

LANGUAGE REQUIREMENT

- Fluent Italian (Mandatory)
- Professional working proficiency in English

📌 Senior Network Engineer (Roma)
🏢 Excis Compliance
📍 Roma