Work Model: On-site (Lisbon office, Portugal)

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Availability: Immediate onboarding

Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7

Position Overview Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment.

Core Responsibilities Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional manner.

Issue Resolution: Assess customer difficulties, isolate the primary causes of issues, and deliver precise, tailored solutions.

Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software.

Target Achievement: Strictly hit key operational targets, such as CSAT, FCR, and AHT metrics.

Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.

Candidate Requirements Language Skills: Native or C1/C2 fluency in Italian (both written and oral), along with at least B2 English proficiency for internal team collaboration and software navigation.

Availability:



Full flexibility to work across a 24/7 rotating schedule.

Work Location: Ability to work on-site at our corporate office in Lisbon.

Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.

Core Competencies: Excellent communication habits, active listening capabilities, resilience under stress, and a constructive approach to complex problem-solving.

Remuneration Packages Option A: Local Offer (For Lisbon Residents) Gross Monthly Base: €1,262.33 (spread over 12 monthly payments)

Housing: Candidate-sourced living arrangements

Best Suited For: Local residents or individuals organizing their own accommodation in Lisbon

Option B: Relocation Offer (For Candidates Moving to Lisbon) Gross Monthly Base: €1,059.00 (spread over 12 monthly payments)

Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered

Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus airport pickup service

Best Suited For: Applicants relocating to Lisbon from international locations

Perks & Benefits Professional Growth: Defined pathways toward team leadership, quality assurance, or training roles.

Paid Training: Fully funded, comprehensive onboarding instruction program.

Workplace Environment: Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.

Health Support: Complimentary private health coverage after six months of service, alongside confidential mental health support services. xkiyazw

Local Advantages: Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon! (Seconda Municipalità)
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📍 Seconda Municipalità