Be | Shaping the Future Poland has a proven position of being a reliable partner for financial services organisations to analyse complex requirements, find solutions and implement them in their entirety, regardless of their complexity. Since the foundation of Be Poland in 2013, we have been continually expanding and customising our spectrum of services. Today, we are privileged to have in our team the best individuals in each sector we operate within the financial services industry.Continui a leggere per comprendere appieno cosa richiede questo lavoro in termini di competenze ed esperienza. Se il suo profilo è in linea, invii la sua candidatura.Service Management Deputy Team Lead, you will act as the key link between technology teams, business stakeholders, and vendors, driving service quality, operational excellence, governance, and continuous improvement across the organization.Key Responsibilities:Own and develop the Service Management framework and operating modelGovern Incident, Problem, Change, Request, and Service Level Management processesDefine and monitor KPIs, SLAs, OLAs, and service performance dashboardsLead operational governance reviews, major incident follow-ups, and service improvement initiativesManage vendor performance, contractual commitments,



and service qualitySupport budget planning, cost optimization, and financial governanceDrive automation, simplification, and service maturity initiativesPartner with Engineering, Operations, Risk, Audit, Security, and business stakeholdersRequirements:10+ years of experience in IT Operations, Infrastructure, or Service Management5+ years of experience in leadership, governance, or service delivery rolesStrong knowledge of ITIL processes and Service Management best practicesHands-on experience with Incident, Problem, Change, and Service Level ManagementExperience managing vendors, service providers, xysqume and operational performanceStrong stakeholder management, reporting, and communication skillsExperience working in large enterprise environmentsNice to Have:Banking, financial services, or other highly regulated industriesServiceNow or other ITSM platformsAutomation, AIOps, operational analytics, or continuous improvement initiativesProject or program management experienceOur offer:Competitive remuneration on B2B contractAccess to Mindgram – mental health & well-being platformFree gym at Q22#J-18808-Ljbffr

📌 Service Management Deputy Team Lead (Milano)
🏢 Be | Shaping the Future Poland
📍 Milano