In this role you lead the design, deployment, and optimization of Sprinklr platform solutions for enterprise customers, with a focus on CCaaS and digital transformation. You’ll work across sales, solution consultants, and delivery teams to ensure architectures meet customer goals and pave the way for successful implementations. You’ll define architecture blueprints, craft security and operational artifacts, and ensure best practices and compliance throughout delivery. This is a hands‑on, customer‑facing senior role that shapes large‑scale customer experiences on Sprinklr’s unified platform.voluntary healthcare coverage where applicablepaid time off for wellbeing and personal timeregion-based benefits informationcareer growth opportunitiesDesign and implement Sprinklr solutions for assigned accounts, validating designs with stakeholdersLead solution architecture decisions and craft scoping estimates for TPA-driven engagementsProduce architectural artifacts, security documentation,



and operational foundationsCreate low-level designs and blueprints for digital transformationEnsure best practices, configuration health, and adherence to UAT/sandbox protocolsSupport project delivery, handover to customer success, and oversight during designShare industry use cases and best practices to improve customer experienceMaintain awareness of Managed Services initiatives across accounts8+ years in architect/consulting roles with complex CCaaS/digital transformation focusSprinklr platform experience through implementations/integrations xysqume Telco/call center network/infrastructure and SaaS/Cloud enterprise architectureExperience with telephony, network, database, security, integrationsAbility to translate business objectives into outcome-focused roadmapsExpert knowledge of CCaaS, CPaaS, CFM/CRM/CSM stacksSAML/SSO/OAuth authentication knowledgeRelational databases and MongoDB knowledgeEnglish and Italian fluencyRole based in Milan with on-site presence 3 days/week#J-18808-Ljbffr

📌 Technical Platform Architect - Ccaas (Milano)
🏢 Experteer Italy
📍 Milano