Zero Networks is a group of elite “get it done” professionals that help companies truly take back control of their environments protecting their people, systems, and data, minimizing the risk of cyber-attacks without needing an army of people to do it. Our mantra is to make it easy!Se desidera saperne di più su questa occasione o sta pensando di candidarsi, la preghiamo di leggere le seguenti informazioni.We are seeking an experienced Customer Engineering Director to lead our customer engineering team and drive technical success for our North America-based clients. In this role, you will manage a team of customer engineers, oversee complex technical implementations, and serve as a strategic partner to our largest and most important customers across the region. You'll be responsible for ensuring successful product adoption, resolving technical challenges, and identifying expansion opportunities through deep customer understanding.Responsibilities:Manage and mentor a team of customer engineers serving North America accounts, providing coaching, career development, and performance managementLead complex customer implementations, technical integrations, and solution architecture projects for North America customersBuild and maintain strong relationships with key customer stakeholders across North America,



serving as the primary technical point of contactCollaborate with Sales, Product, Support and Customer Success teams to ensure customer satisfaction and identify upsell opportunities within the North America regionDevelop and refine customer engineering processes, best practices, and documentationMonitor team capacity and resource allocation to balance customer needs with team sustainabilityProvide technical leadership and guidance on complex customer problems and requirementsTrack and report on team metrics including customer health scores, implementation timelines, and customer satisfaction for the North America book of businessRequirements:5+ years of sales engineering, solutions engineering, or similar customer-facing xysqume technical role3+ years of experience managing and leading technical teamsStrong technical background with ability to understand complex product functionality and customer architecturesExcellent communication skills with ability to explain technical concepts to both technical and non-technical audiencesProven ability to manage multiple complex implementations simultaneouslyExperience with customer relationship management and ability to build strong stakeholder relationshipsStrong problem-solving skills and ability to work through ambiguous situations#J-18808-Ljbffr

📌 Director Of Customer Engineering (Milano)
🏢 Zero Networks
📍 Milano