Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

Job Summary:
The Field Service Engineer, Bio is responsible for providing technical and field service support for Nova Biomedical Bio customers and distributors in South Korea. The role covers pre-sales technical support and post-sales activities, including installation, training, IOQ, preventive maintenance, troubleshooting, repair, and other technical services.

The position will serve as a key technical point of contact for customers and distributors, while working closely with the Sales team, distributors, and Global Technical Support to ensure high-quality service delivery, strengthen local service capabilities, and support the growth of the Bio business in South Korea.

Frequent domestic travel is required to support customers, distributors, demonstrations, installations, training, maintenance, and troubleshooting activities.

Responsibilities:

Customer & Field Service Support

- Provide timely technical support to customers and distributors by phone, email, and on-site visits, including installation, training, IOQ, preventive maintenance, troubleshooting, repair, and other service activities.
- Provide technical support for customer demonstrations, evaluations, and other pre-sales activities in collaboration with the Sales team.
- Conduct customer visits and follow-up activities to ensure effective post-sales support, customer satisfaction, and instrument uptime.
- Proactively identify upcoming service requirements, including IOQ, preventive maintenance, and service contract renewals, and coordinate with customers and internal teams to ensure timely execution.

Distributor Service Management

- Develop and maintain strong technical relationships with distributors and support them in delivering high-quality service to customers.
- Lead distributor service training and support the qualification of distributor service personnel in accordance with Nova Biomedical requirements.
- Monitor distributor service activities, technical capabilities, service parts inventory, and warranty/claim processes.
- Provide technical guidance and troubleshooting support to distributors and escalate complex technical issues to Global Technical Support when required.

Service Operations & Technical Management

- Maintain accurate installed base and customer/instrument information and ensure timely updates of service records.
- Manage local demos, service spare-parts safety stock and essential service tools to ensure effective field service operations.
- Develop and maintain local technical service materials,



including FAQs, troubleshooting guides, and other resources to support customers and distributors.
- Maintain strong product knowledge and competitive awareness to provide effective technical solutions and support customer needs.
- Complete and maintain accurate service documentation, including service reports, installation records, PM records, IOQ documentation, and other required service records.
- Ensure all service activities are performed in accordance with company procedures, quality requirements, safety standards, and applicable regulations.

Cross-functional Collaboration

- Work closely with Sales and Field application team on technical customer engagement, demonstrations, evaluations, and post-sales activities.
- Collaborate with Global Technical Support and other internal teams to resolve technical issues and communicate product or service-related feedback from the Korean market.
- Support service initiatives and campaigns designed to improve customer satisfaction, service quality, and business performance.

Experience Requirements:

- Bachelor's degree or above in Engineering, Biopharma, Life Sciences, or a related field.
- Minimum 3 years of relevant field service experience in life science equipment, medical devices, laboratory instruments or a related industry. Experience with high-value analytical or Bio laboratory instruments is preferred.
- Hands-on experience with troubleshooting mechanical, electrical, software, or instrumentation-related issues.
- Experience providing technical training to customers, distributors, or internal teams is preferred.
- Strong communication, interpersonal, and organizational skills.
- Solution-oriented mindset with a strong sense of ownership and accountability.
- Ability to work independently and effectively as part of a cross-functional team.
- Ability to communicate effectively in English with global technical support teams.
- Experience with CRM or ERP systems is preferred; Salesforce experience is a plus

Physical Requirements:

- Frequent domestic travel throughout South Korea is required (50% or more).
- Ability to work at customer sites, including laboratories, biopharmaceutical facilities, and other life science environments.
- Ability to use standard office equipment and business software.
- Ability to handle and transport service equipment, instruments, and tools as required for field service activities.

Why Work for Nova Biomedical

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation.



The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

Work Location: South Korea Office

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

About the company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com

EEO Statement:

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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📌 Field Service Engineer, Bio (Italia)
🏢 Nova Biomedical
📍 Italia