Program Coordinator

Florence, Italy - Tempo pieno

Stanford University’s Bing Overseas Studies Program (BOSP) is excited to announce an opening for a Program Coordinator with its Florence, Italy program. We are seeking qualified candidates to join our dynamic team and contribute to our mission!

About the BOSP Florence program

The Bing Overseas Studies Program (BOSP) provides transformative educational experiences that inspire students to embrace new challenges in complex global settings. https://bosp.stanford.edu/

The BOSP Florence program serves approximately 55 students each academic quarter. Students engage deeply with Italian culture through coursework, internships, field trips, and other experiences that draw on Florence’s rich cultural and academic resources. The Program is Stanford University’s longest-standing overseas center.

https://florence.stanford.edu/

Position Summary

The Program Coordinator is responsible for assisting the BOSP Director in Florence with the continued development and support of the highest quality undergraduate academic program in all of its student-related aspects. This role is responsible for academic program support, general administrative support, co-curricular coordination, and student services. The Program Coordinator is also directly responsible for local and visiting faculty support.

This position reports to the Program Director in Florence.

All materials (e.g., resume and/or references) must be submitted in English.

In this role, your primary duties and responsibilities will include:

ACADEMIC PROGRAM SUPPORT (30%)

- Oversee academic resources and coordinate scheduling, logistics, and general preparation for all Center course offerings, including classroom scheduling and syllabi.
- Maintain close contact with Stanford visiting faculty, local instructors, student ambassadors, prospective and enrolled students, and BOSP staff.
- Ensure consistent application and understanding of course policies for students and faculty.
- Onboard Italian instructors; conduct regular check-ins to support alignment and instructional quality.
- Coordinate with the Florence Program Advisor and BOSP Student Services Manager to address accommodations and housing needs.
- Assist the Director with curriculum development in collaboration with the Academic and Student Services Coordinator.
- Provide onboarding materials and academic preparation to new faculty and course assistants
- Cultivate and maintain relationships with local institutions and service providers

ADMINISTRATIVE SUPPORT (20%)

- Greet visitors, answer phones, and serve as a resource for general inquiries and unit procedures.
- Perform daily administrative functions, including mail handling, data entry, supply monitoring
- Support with the organization of meetings, conferences, and events
- Maintain digital and physical filing systems and manage documentation workflows such as the faculty handbook.
- Draft and disseminate internal and external communications Coordinate production of academic and promotional materials such as handouts, presentations, reports, brochures, and displays.

STUDENT SERVICES (50%)

- Serve as the primary contact for students pre-arrival and throughout the program, offering academic, cultural,



and personal advising in collaboration with the Director and the rest of the team.
- Address housing concerns and accommodation requests in collaboration with the teams in Florence and in the U.S.Plan, schedule, and participate in Orientation,and extra-curricular events.
- Coordinate logistics for student-focused activities and meetingsSupervise student groups during excursions; lead additional outings as assigned by the Director.
- Serve as a point of contact for assigned student cohorts and support out-of-classroom learning.
- Respond to inquiries from students, faculty, staff, and external constituents; provide reliable support on student services and policy matters.
- Participate in the 24/7 emergency response rotation; work with the Director and staff on timely resolution of urgent student matters.
- Support students in crisis or facing complex issues; provide guidance or referrals and manage sensitive situations with discretion.
- Foster the intellectual life of the Program by engaging students in structured and informal discussions on campus life, global affairs, and Italian history and society.
- Support and mentor student ambassadors; assist with ambassador recruitment and engagement strategies.
- Contribute to the creation of student-facing reports, online portals, and communications; oversee accuracy of website content.

To be successful in this role, you will bring:

Education and Experience:

- Bachelor’s degree or equivalent and at least three years of relevant experience, or an equivalent combination of education and experience.
- A master’s degree is preferred.
- Experience working within U.S. higher education, particularly in highly selective university environments.
- Experience working in an international academic environment (student services, faculty support, academic administration, office administration, or a related field).

Knowledge, Skills and Abilities:

- Native or near-native Italian language proficiency, both oral and written
- Native or near-native English proficiency, both oral and written
- Strong interpersonal skills, adept at fostering and maintaining effective collaboration, trust, teamwork and respect.
- Advanced knowledge of Italian culture, history and business etiquette.
- Computer proficiency with skill in using Microsoft Word, PowerPoint and Excel.
- Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines, working independently and collaboratively as appropriate with professional colleagues both within the center and abroad in a team-orientedenvironment.
- Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
- Strong attention to detail with a high level of accuracy.
- Demonstrated creativity, problem-solving, critical analysis, initiative, judgment, and decision-making skills.




- Understanding of working in a complex university or similar environment with proven ability to exercise patience and flexibility with students, parents, staff, and faculty and outside constituents.
- Awareness of and sensitivity to the diverse population of Stanford University students.

In addition, requirements include:

- Be legally authorized to work in Italy
- This role is student-facing and requires regular, full-time, on-site work at the Florence Program location five days per week, from Monday to Friday. The Program does not provide relocation assistance for this position.
- Ability to travel locally and/or internationally with occasional overnight travel
- May work variable hours, occasionally on evenings or weekends

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Physical requirements*

- Constantly perform desk-based computer tasks.
- Frequently sitting.
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds or 5 kilos.
- Rarely twist/bend/stoop/squat, kneel/crawl.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford University is one of Silicon Valley's largest and unique employers. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. This passion makes Stanford an intensely creative, rewarding, and challenging place to work. At the same time, our traditions of respect and collaboration sustain a humane, supportive environment in which to pursue your life and your career.

Program Coordinator, Student Services, Academic Program Support, Study Abroad, International Education, Higher Education, U.S. Higher Education, Undergraduate Programs, Academic Administration, Student Advising, Student Support, Faculty Support, Faculty Onboarding, Course Scheduling, Curriculum Support, Orientation, Student Engagement, Student Ambassadors, Co-Curricular Programs, Experiential Learning, Excursions, Event Coordination, Housing Support, Accommodations, Crisis Management, Emergency Response, Cross-Cultural Communication, Italian Culture, Italian History, Florence, Italy, Native Italian, Fluent Italian, Native English, Fluent English, Bilingual, International Academic Environment, Program Administration, Office Administration, Stakeholder Management, Relationship Management, Microsoft Office, Word, Excel, PowerPoint, Data Entry, Communications, Website Content, Problem Solving, Project Management, Diplomacy, Attention to Detail, Higher Education Administration

Job Type: Full-time

Work Location: In person

📌 Program Coordinator (Italia)
🏢 Stanford Global
📍 Italia