ppClose Inclusive Collection Job Postings Notification /pp"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off." /ppThe Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests. /ppWhat you will be doing /pulliWelcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. /liliAnswer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. /liliResolve guest problems and complaints /liliTo actively upsell and cross sell hotel services and outlets. /liliCommunicate with other hotel departments to maintain a high level of guest satisfaction. /liliMaintain an understanding of hotel history, services, facility information, and rates and packages.



/liliDevelop and maintain positive working relationships with others and support team to reach goals. /liliAssists others as needed and special projects, as necessary. /li /ulh3Qualifications /h3h3Requirements /h3ulliDiploma or Degree in Hospitality or Travel Tourism preferred. /liliA minimum of two (2) years experience in a front office role. /liliMust possess a thorough knowledge of the hospitality industry and have sound administrative skills. /liliStrong Guest Service Skills. /liliAbility to communicate effectively with guests, management, and co-workers. /liliMust have a positive attitude at all times. /liliAbility to work well with others in a guest and team-focused environment. /liliGood problem solving, administrative and interpersonal skills are a must. /liliKnowledge in Opera is an advantage. /liliVerbal and written English and Italian languages proficiency are required. /li /ulpHyatt offers a great range of benefits, including: /pp12 free nights per year of service across Hyatt Hotels worldwide /pulliComplimentary meals on duty /liliContinuous Learning Development opportunities /li /ulpMiraval Berkshires Resort and Spa | Lenox , MA , US /ppOur family is always growing. Want to be in the know? /p /p #J-18808-Ljbffr

📌 Front Office Agent (Milano)
🏢 Hyatt Hotels
📍 Milano