ph3Job Description /h3 pThe Contract Renewals Specialist is responsible for ensuring the timely renewal and administration of service contracts, supporting the achievement of annual revenue targets and maintaining strong customer relationships throughout the contract lifecycle. /p pThe Contract Renewals Specialist is responsible for ensuring the timely renewal and administration of service contracts, supporting the achievement of annual revenue targets and maintaining strong customer relationships throughout the contract lifecycle. /p h3Contract Renewal Management /h3 ul liManage the end-to-end renewal process for fixed-price service contracts, ensuring continuity of customer coverage and service agreements. /li liAnalyze the installed base (IB) and contract portfolio to identify upcoming renewals and renewal opportunities. /li liPrepare and coordinate customer renewal communications, including personalized contract renewal notifications and follow-up correspondence. /li liProactively engage with customers to secure renewal orders prior to contract expiry and follow up on outstanding renewals. /li /ul h3Customer Administrative Support /h3 ul liMaintain accurate customer, contract, and pricing information within company systems. /li liReview customer requests and requirements, including documentation, security compliance, and customer portal access, directing requests to the appropriate internal teams. /li liSupport customers throughout the renewal process by providing timely and professional responses to contract-related inquiries. /li liEnsure all contract documentation and supporting records are complete, accurate, and maintained in accordance with company policies. /li /ul h3Commercial Contract Support /h3 ul liSupport Contract Sales Managers with contract reviews, customer communications, and renewal negotiations. /li liVerify contract details and pricing information ahead of annual renewal reviews. /li liAssist with the review of customer terms and conditions and elevate complex contractual matters when required. /li liCoordinate with Sales, Service, Operations, and Legal teams to resolve customer issues and facilitate successful contract renewals. /li /ul h3Compliance Process Improvement /h3 ul liEnsure all activities are conducted in compliance with company policies, procedures, and International Trade Compliance (ITC) requirements.



/li liIdentify opportunities to improve renewal processes, data accuracy, and customer experience. /li liMaintain high standards of quality, accuracy, and attention to detail across all renewal activities. /li /ul h3Qualifications Experience Education /h3 ul liHigh school diploma or equivalent required. /li liAdditional business, administration, or commercial qualifications are advantageous. /li /ul h3Experience /h3 ul liMinimum 2 years of experience in customer service, contract administration, sales support, or service operations. /li liExperience managing renewals, service contracts, or customer accounts is highly desirable. /li liExperience working within an international or matrix organization is an advantage. /li /ul h3Technical Skills /h3 ul liProficiency in Microsoft Office applications, particularly Excel, Outlook, and Word. /li liExperience with Oracle or other ERP/CRM systems is preferred. /li liStrong data analysis and administrative skills. /li /ul h3Professional Competencies /h3 ul liExcellent organizational skills with the ability to manage multiple priorities and deadlines. /li liStrong customer service and stakeholder management skills. /li liAbility to analyze information, solve problems, and make sound recommendations. /li liEffective verbal and written communication skills. /liliHigh attention to detail and accuracy. /li liCollaborative team player with a proactive and customer-focused approach. /li /ul pThe anticipated salary range for this role in Italy is between 38,192 to 47,741 gross per year (pro rata for fixed term contracts) based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience,



and job responsibilities. /p p#contract #ftc /p h3About Us /h3 ul liVertiv’s Core Principles Behaviors to help execute our Strategic Priorities. /li /ul pThe successful candidate will embrace Vertiv’s Core Principles Behaviors to help execute our Strategic Priorities. /p h3OUR CORE PRINCIPLES /h3 ul liSafety /li liIntegrity /li liRespect /li liTeamwork /li liInclusion /li /ul h3OUR STRATEGIC PRIORITIES /h3 ul liHigh-Performance Culture /li liCustomer Focus /li liOperational Excellence /li liInnovation /li liFinancial Strength /li /ul h3VERTIV BEHAVIORS /h3 ul liOwn it /li liAct with urgency /li liFoster a customer-first mindset /li liThink big and execute /li liLead by example /li liDrive continuous improvement /li liLearn and seek out development /li liPromote transparent open communication /li /ul h3About Vertiv /h3 pVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. /p h3Equal Opportunity Employer /h3 pVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to /p /p #J-18808-Ljbffr

📌 Service Inside Sales - 7 Months FTC (Milano)
🏢 Vertiv
📍 Milano