ph3Global Project Business Quality Leader (m/f/d) /h3 pHager Quality Porcia, Italy Milan, Italy Permanent /p pbShape Quality into a Strategic Advantage for Hager’s Project Business /b /p pHager’s Project Business is a strategic growth area focused on complex power distribution applications and solutions for buildings, industry and infrastructure. As the business expands, our next challenge is to establish a quality model that supports profitable growth, strengthens customer trust and ensures that every project performs as designed across the complete solution lifecycle. /p pWe are looking for a Global Project Business Quality Leader to build and lead this transformation. /p pThis is not a traditional quality role focused solely on product conformity, certification or established quality systems. Your mandate is broader: ensure that everything we design, configure, sell, manufacture, deliver, install and commission performs as one complete solution in the customer’s project environment. /p pReporting directly to the Vice President Project Business, you will have the visibility, sponsorship and influence to make quality a competitive advantage for Hager’s Project Business. /p h3Where You Will Make the Difference /h3 h3Build the Global Project Business Quality Model /h3 pDefine the quality principles, governance and processes across the complete project lifecycle, from specification and engineering through configuration, manufacturing, logistics, installation, commissioning and after-sales. /p h3Strengthen Quality at Solution and Application Level /h3 pGo beyond individual product and system conformity to ensure that hardware, software, engineering choices and applications perform together as intended. Integrate quality into customer requirements, specifications, solution design, engineering and project preparation. Identify technical, operational and execution risks early and ensure that appropriate preventive actions are taken. /p h3Improve Customer Experience And Field Quality /h3 pLead the Project Business approach to major customer complaints, field issues and critical escalations. Ensure fast containment, robust root‑cause analysis and effective corrective and preventive actions. Strengthen quality and reliability standards for installation, commissioning and field performance. Convert customer and field feedback into structural improvements across products, engineering, processes and partner networks. /p h3Reduce the Cost of Poor Quality /h3 pEstablish transparency on the Cost of Poor Quality, warranty exposure and quality‑related project risks. Identify the main drivers of quality cost and define focused improvement priorities.



Build preventive mechanisms that reduce rework, delays, claims, warranty costs and customer dissatisfaction. /p h3Lead Across the Project Business Ecosystem /h3 pAct as a strategic quality partner to RD, Product Management, Engineering, Operations, Supply Chain, Sales, Service and Group Quality. Lead and develop the Project Business quality organization and broader quality community. Influence senior stakeholders and functional teams in an international matrix organization. Strengthen collaboration with panel builders, system integrators, contractors, installers and other partners involved in delivering the final solution. Establish structured partner qualification, onboarding, audit and performance improvement approaches. /p h3Make Quality Performance Visible /h3 pDefine a focused set of indicators covering customer quality, project quality, field performance, partner quality and Cost of Poor Quality. Develop dashboards and project review mechanisms that provide fact‑based visibility on quality performance and emerging risks. Use field data, trend analysis and root‑cause insights to prioritize improvement actions. Provide transparent reporting and recommendations to Project Business leadership and relevant Group functions. /p h3What Success Looks Like /h3 ul liEstablished and deployed a scalable global Project Business Quality framework. /li liEmbedded quality and risk management earlier in the project and engineering lifecycle. /li liClarified quality ownership and accountability across functions, regions and partners. /li liReduced major customer escalations, recurring field issues and Cost of Poor Quality. /li liImproved installation, commissioning and partner quality performance. /li liBuilt a transparent, fact‑based view of quality risks and improvement priorities. /li liPositioned quality as a recognized contributor to customer trust, project performance, profitability and future growth. /li /ul h3What You Bring /h3 h3Experience and Technical Expertise /h3 pYou combine strong quality expertise with a practical understanding of complex project, engineering and solution businesses. /p ul liA university degree in Engineering, Quality Management or a related technical field. /li liSignificant experience in quality, engineering or operations leadership within an international,



project‑driven industrial environment. /li liStrong exposure to complex electrical systems, engineered solutions, applications or comparable technical project businesses. /li liA thorough understanding of system, solution and application quality, beyond individual product conformity. /li liProven experience in customer quality, field quality, complaints, critical escalations, warranty topics and Cost of Poor Quality. /li liSound knowledge of quality and risk management, certification processes and relevant standards such as ISO 9001 and CE requirements. /li liPractical experience with methodologies such as 8D, FMEA, root‑cause analysis, Six Sigma or equivalent approaches. /li liExperience defining quality governance, processes and performance indicators across functions and regions. /li liExperience in electrical distribution, switchgear, panel building, system integration, infrastructure, EPC or comparable project environments would be particularly valuable. /li /ul h3Leadership Capabilities /h3 ul liBuild a new capability and mobilize others around a clear vision. /li liLead international teams and communities in a complex matrix structure. /li liInfluence senior stakeholders without relying solely on hierarchical authority. /li liTranslate strategic quality ambitions into pragmatic operational standards. /li liRemain structured, decisive and customer‑focused during critical escalations. /li liMove comfortably between customer discussions, technical reviews, project decisions and executive conversations. /li liCommunicate complex issues clearly and convert data into focused business actions. /li /ul h3What Really Makes The Difference /h3 pYou see quality as a business enabler, not simply as a control function. You challenge root causes rather than symptoms and understand how engineering, operations, partners and project execution combine to shape the customer experience. You know where strong standards are essential, but you also recognize the importance of pragmatism, ownership and speed in a project environment. Most importantly, you are motivated by the opportunity to build something new and create a visible, lasting impact on customers and business performance. /p h3Why Join Us? /h3 pIf you want to build a global capability, influence how complex solutions are delivered and turn quality into a business advantage, this role is for you! /p h3Please Note /h3 pThe annual gross salary range: between 94.000 and 118.000 euros (+ car) in accordance with the National Collective Labour Agreement for the rubber and plastics industry (Gomma Plastica) /p /p #J-18808-Ljbffr

📌 Global Project Business Quality Leader (m/f/d) (Milano)
🏢 Hager Power Station
📍 Milano