Front Office Agent (Night Auditor) | Hotel Le Massif Location: Courmayeur, Italy Pestana Hotel Group is Portugal’s largest international hotel group, with more than 100 hotels across 17 countries and 4 continents. With over 12,000 rooms and a team of 5,000 employees, we welcome more than 3 million guests each year. We have expanded with a new luxury hotel in Courmayeur, Italy, located at the foot of Mont Blanc in one of the most prestigious alpine destinations.

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As part of the exciting winter season, we are looking for a Front Office Agent - Night Auditor to ensure smooth overnight operations, deliver exceptional guest experiences, and maintain the highest standards of accuracy and service during the night shift.

Key Responsibilities

- Welcome guests in a warm, professional, and courteous manner during overnight hours.
- Handle late check-ins, early check-outs, and guest requests efficiently and accurately.
- Perform daily night audit procedures, ensuring all financial transactions are correctly recorded and balanced.
- Verify guest accounts, billing information, and revenue reports.
- Prepare end-of-day reports and ensure accurate handover to the morning shift.
- Monitor hotel security and oversee overnight operations to ensure guest safety and comfort.




- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Coordinate with housekeeping, maintenance, and other departments to address overnight needs.
- Maintain accurate reservation records and update guest profiles as required.
- Ensure compliance with company policies, procedures, and luxury hospitality service standards.

Profile & Requirements
- Previous experience in a Front Office, Night Auditor, or similar hospitality role is preferred.
- Knowledge of night audit procedures and hotel financial operations is an advantage.
- Strong customer service skills and a passion for hospitality.
- Excellent organisational skills and attention to detail.
- Ability to work independently and make decisions during overnight shifts.
- Strong communication and interpersonal abilities.
- Professional presentation and positive attitude.
- Flexibility to work night shifts, weekends, and holidays.
- Fluency in English is mandatory; Italian and/or French is very a strong advantage.
- Knowledge of hotel management systems is a plus.

What We Offer
- Opportunity to be part of a new luxury hotel opening in a prestigious alpine destination.
- Dynamic and international working environment.
- Training and development within a leading hospitality group.
- Competitive compensation package. xysqume
- Long-term career growth opportunities within the group.

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📌 Front Office Agent - Night Auditor (Courmayeur)
🏢 Pestana Hotel Group
📍 Courmayeur