Location: Milan, Italy - Network Operations Center

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About the Role

As a NOC Technician , you will play a key role in delivering an excellent customer experience while supporting Vaultica's high standards of service availability, infrastructure reliability, and operational performance .

Working within the Network Operations Center (NOC) , you will monitor Vaultica's sites and services, act as a first point of contact for customers, and coordinate closely with Operations, Network, Cybersecurity, and other specialist teams to ensure incidents and requests are handled efficiently.

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- Monitor all Vaultica sites through electrical and mechanical monitoring systems, including BMS

- Act as a first point of contact for customers , handling fault notifications, service requests, and operational enquiries

- Monitor customer connectivity services and provide remote support and configuration when required

- Monitor cybersecurity alerts and perform initial assessment and first-response actions

- Identify incidents and involve the appropriate internal specialist teams to support resolution

- Initiate and manage escalation processes when required

- Provide technical end-user support, troubleshooting, and resolution of network-related issues

- Document NOC processes, procedures, incidents, and customer interactions in coordination with relevant company departments

- Ensure accurate tracking and reporting of operational activities

- Meet defined KPOs and KPIs and comply with applicable operational standards and procedures

- Contribute actively to the company's continuous improvement and quality processes

- Support effective communication and coordination between customers, Operations teams, and technical specialists

Depending on operational requirements,



you will work within a 24/7 Network Operations Center environment , including shift-based coverage where required.

Working conditions and compensation follow local regulations and site agreements. xysqume

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- Previous experience in a Data Center, Telecommunications, IT, Network Operations, or similar critical environment

- Good understanding of network technologies and connectivity services

- Knowledge of cybersecurity principles and monitoring

- Familiarity with monitoring systems, ticketing tools, and operational escalation processes

- Strong troubleshooting and analytical skills

- Structured and methodical approach to problem solving

- Ability to work effectively under pressure and manage critical situations

- Strong customer-facing attitude and service mindset

- Ability to work independently while collaborating effectively with cross-functional teams

- Comfortable working with technical systems, operational tools, and documentation

- Professional fluency in English

- Availability to work within a 24/7 shift structure , if required

- On-site role within a high-availability Data Center and NOC environment

- Fast-paced operational environment requiring strong attention to detail and responsiveness

- Close interaction with customers, Operations teams, Network teams, Cybersecurity specialists, and external providers

- Strict adherence to internal procedures, security requirements, and Health & Safety standards

- Work at the heart of a mission-critical Data Center and Network Operations environment

- Gain exposure to networking, infrastructure monitoring, cybersecurity, and customer operations

- Be part of a collaborative, international, and customer-focused team

- Contribute directly to service reliability and customer satisfaction

- Opportunity for continuous learning and professional development

Equal Opportunity Statement

Vaultica is committed to diversity and inclusivity in the workplace.

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📌 NOC Technician (Milano)
🏢 Vaultica Data Centers
📍 Milano