We are seeking an Account Executive to manage and grow strategic client relationships across Italy, Europe, and the UK, with a base in Milan.
You will be responsible for developing long?term partnerships with existing clients, driving account growth, identifying upselling and cross?selling opportunities, and ensuring high levels of customer satisfaction and retention.
You will work closely with customers to understand their business needs, identify opportunities to expand the use of Contents' AI?powered platform, and coordinate with internal teams to deliver value throughout the customer lifecycle.
This is a high?impact role for a commercially minded, relationship?oriented professional who thrives in a fast?paced, international environment and enjoys working closely with enterprise and mid?market clients.
Key Responsibilities
Own and develop a portfolio of strategic enterprise and mid?market accounts across Italy, Europe, and the UK
Build and maintain strong, long?term relationships with key stakeholders and decision?makers within client organizations
Act as the main commercial point of contact for assigned accounts, ensuring a high?quality client experience throughout the relationship
Understand clients' business objectives, challenges, and evolving needs, identifying opportunities to deliver additional value through Contents' platform
Identify and drive upselling, cross?selling, expansion, and renewal opportunities within existing accounts
Develop and execute account plans to maximize customer retention, revenue growth, and long?term account value
Manage commercial negotiations, renewals, and contract expansions in collaboration with internal teams
Coordinate closely with Customer Success, Product, Marketing, and Sales teams to ensure alignment on client needs and priorities
Lead regular business reviews and client meetings, presenting performance, opportunities, and recommendations to key stakeholders




Monitor account performance, pipeline, renewal timelines, and revenue forecasts
Proactively identify potential risks and challenges within accounts and work with internal teams to address them
Gather and communicate customer feedback and market insights to help shape Contents' product and commercial strategy
Support strategic initiatives, events, and client activities aimed at strengthening relationships and expanding Contents' presence within key accounts
Travel across Europe and the UK when required to meet clients and support strategic account activities
Join Us If
You have 3-5 years of experience in B2B SaaS, Account Management, Customer Success, or a similar commercial role
You have a proven track record of managing and growing B2B client accounts
You have experience with upselling, cross?selling, renewals, and account expansion
You are comfortable managing enterprise and/or mid?market clients and engaging with senior stakeholders
You have strong commercial acumen and the ability to identify business opportunities within existing customer relationships
You have excellent communication, negotiation, presentation, and relationship?building skills
You are highly organized and able to manage multiple accounts, priorities, and stakeholders simultaneously
You have a strong understanding of the Italian and/or European business landscape
You are fluent in English (mandatory); Italian or any other European language is a plus
You are based in Milan or willing to relocate




You are comfortable working with international teams and travelling across Europe and the UK when required
Nice To Have
Experience in MarTech, AI, enterprise content solutions, or digital transformation
Experience managing strategic enterprise accounts in industries such as retail, banking, telco, manufacturing, luxury, publishing, or automotive
Background in high?growth startups or scale?ups
Familiarity with AI?driven platforms, CMS, CRM, marketing technology, or content ecosystems
Experience working with international clients and managing cross?border accounts
Experience using CRM and account management tools to manage pipelines, forecasts, renewals, and customer activity
A strong network within enterprise organizations across European markets
What We Offer
A competitive salary package aligned with your experience and seniority
The opportunity to join a fast?growing international company
Exposure to global teams, enterprise clients, and strategic international initiatives
The opportunity to play a key role in growing and strengthening Contents' relationships with strategic clients across Italy, Europe, and the UK
A dynamic, innovative, and collaborative work environment
Want a mini?spoiler on Contents?
Contents is a leading Italian scale?up providing an AI?powered content creation platform used by global brands in publishing, retail, luxury, financial services, and automotive.
Our platform leverages LLMs to enable personalized content creation and seamless CMS, CRM, and social integrations.
Contents is backed by leading European and American venture capital firms and is rapidly expanding its global presence and product offerings.
Equal Opportunity
Contents is an equal opportunity employer.
We evaluate candidates regardless of gender, ethnicity, sexual orientation, religion, or disability.
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📌 Account Executive – Italy, Europe & Uk (Milano)
🏢 Contents
📍 Milano