pOur luxury womenswear brand is looking for an strongE-commerce Personal Shopping and Client Experience Specialist /strong to join our team in Milan.
/ppWe are looking for a professional with strongat least 5 years of experience in the Luxury Retail/Hospitality industry /strong, fluent in strongEnglish Italian /strong, with a strong passion for the luxury universe.
/ppThis position requires great familiarity with strongEcommerce and CRM tools /strong.
/ppYou will report directly to the strongEcommerce Manager /strong and work with the strongFinance, Marketing, Logistics and Production teams /strong.
/ppbrLe informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.br/ppstrongResponsibilities /strong /ppbr/ppAs a Personal Shopping and Client Experience Specialist, you will strive to create an strongengaging and emotional client experience /strong, delivering best-in-class service throughout every stage of the client journey, with the objective of building strong relationships and creating joyful, personalized, and memorable experiences.
/ppbr/ppYou will advise Clients across the Brand, assisting with strongorder placement, product information, sizing guidance, appointments and custom creations /strong.
You will manage returns with Clients, ensuring that all related activities are accurately processed through internal systems.
/ppbr/ppWith creative vision in mind, you will be an strongAmbassador of the Brand /strong, working on personalized solutions and bringing alternative items to help clients discover more about our collections.




/ppYou will also be involved in strongBrand events and client activations /strong, including trunk shows and other events organised by the Brand.
/ppbr/ppYou will maintain the highest degree of client care through exemplary service in strongmessage conversations, complaint resolution and product awareness /strong, while maintaining an in-depth knowledge of our products, materials, manufacturing processes and collections.
/ppbr/ppYou will collaborate closely with strongSales, Marketing and Logistics /strong to ensure smooth order processing and timely resolution of issues, while managing client accounts, updating information and documenting interactions to support an efficient CRM strategy.
/ppbr/ppYou will contribute to the development and continuous improvement of the strongRFM and client segmentation strategy /strong, analysing behaviour, purchase history and engagement to identify opportunities for client development.
You will support personalised strongclienteling activities /strong based on data and individual preferences, with the objective of increasing retention, engagement and repeat purchases.
/ppbr/ppYou will proactively advise and engage with clients to support strongconversion and drive sales /strong,



while developing meaningful relationships with high-value and returning Clients and translating their insights and feedback into opportunities to improve services, communication and the overall client experience.
/ppbr/ppYou will collaborate with the strongEcommerce and Marketing teams /strong to ensure CRM and client development initiatives are aligned with the broader ecommerce strategy.
/ppbr/ppYou will use and manage strongCRM, ticketing, client management and communication tools /strong, supporting their implementation and optimisation to ensure interactions, requests and relevant information are accurately recorded across systems in order to deliver an efficient and consistent client experience.
/ppbr/ppYou will continuously improve strongclient communication and service workflows /strong, identifying opportunities to improve efficiency, automation and quality of service through technology.
/ppbr/ppYou will work with internal teams and external partners to improve client experience tools, processes and solutions.
/ppbr/ppstrongRequirements /strong /ppbr/ppstrong5 years of previous Sales experience /strong in Fashion, Luxury, Hospitality, or related premium contexts.
/ppPrevious experience with strongCRM, client management, ticketing, or clienteling tools /strong.
/ppKnowledge of strongthe Shopify environment /strong is a plus.
/ppFluent in strongEnglish Italian.
/strong /ppExcellent communication and empathic skills.
/ppGood team player.
/ppMultitasking, flexible.
xjncmbx /ppComputer literacy is a must.
/p

📌 E-Commerce Personal Shopping And Client Experience Specialist (Milano)
🏢 Taller Marmo
📍 Milano