Are you a fluent German speaker with a background in sales and a passion for customer excellence?
Join a
Great Place to Work-Certified
international bank that is redefining the "new generation" of digital lending.
As a
Customer Service & Sales Officer
, you will be a key driver in our German-market operations.
This role is designed for a target-driven individual who can blend high-level customer support with the ability to convert inquiries into successful loan and card applications.
You'll be working in a fast-paced Fintech environment where your sales experience will directly impact the bank's growth.
Your Responsibilities
Sales & Conversion:
Actively engage with German-speaking leads to guide them through the loan application process and promote our card products.
Customer Support:
Handle incoming inquiries via phone, email, and SMS, providing solutions that balance customer needs with business goals.
Onboarding & Verification:
Manage the customer journey from the first click to final verification, ensuring all documentation is accurate and compliant.
Portfolio Growth:
Collaborate with the Payments and Collections teams to ensure customer retention and high satisfaction levels.
Market Insight:
Use your sales expertise to identify customer pain points and suggest improvements to our product offerings.
Requirements
Language:
Native or C1 level fluency in
German
(essential)



and a professional command of
English
.
Sales Experience:
Minimum 1–2 years of experience in a sales-driven environment
(e.g., Telesales, Business Development, or Commission-based Retail).
Financial Literacy:
Previous experience in banking or financial services is highly preferred.
Tech Savvy:
Strong proficiency in Microsoft Office, specifically
Excel
, and experience with CRM systems.
Work Authorization:
You must hold an
EU Passport
or currently have the legal right to work in Malta.
Attributes:
Resilient, persuasive, and motivated by hitting performance targets.
Salary:
Competitive base salary of
€23,000 – €28,000 per year
(depending on experience).
Bonuses:
Performance-based bonus structure.
Relocation Support:
Financial assistance (relocation premio) to help you settle into life in Malta.
Health & Security:
Comprehensive Private Health Insurance and Life Insurance.
Office Culture:
Modern office facilities featuring daily fresh fruit, coffee, and toast.
Social Life:
Regular monthly after-work events and "Casual Friday" drinks.
Lifestyle:
Enjoy over 300 days of sunshine and a vibrant expat community in one of Europe's most popular island destinations.
German Customer Service and Sales Officer in Malta Naples, Metropolitan City of Naples, IT
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📌 German Customer Service And Sales Officer In Malta (Napoli)
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