We’re Hiring: Customer Success Coordinator
Location: Italy, Milan

Reporting to: Head of Customer Success Management

About the Role
We are looking for a Customer Success Coordinator to join Vaultica and support our Customer Success Management function.

In this role, you will play an important part in ensuring smooth customer operations by coordinating customer-related activities, following up on actions, maintaining accurate information and connecting teams across the organization.

Working closely with our Customer Success Managers and internal stakeholders, you will help ensure a consistent, responsive and high-quality customer experience while supporting the day-to-day execution of our customer commitments.

Key Responsibilities

Support day-to-day customer service assurance activities and follow-up

Coordinate customer queries, actions and operational topics with internal stakeholders

Support the preparation and coordination of customer audits

Assist Customer Success Managers with renewals, commercial administration and Lead-to-Cash activities

Maintain accurate customer information and follow up activities in NetSuite and ServiceNow

Prepare materials for monthly and quarterly customer review meetings

Support customer satisfaction and pulse survey activities

Monitor customer metrics, operational inputs and potential SLA deviations





Coordinate internal teams to support the resolution of incidents and service-related issues

Support customer onboarding, handovers and account coordination

Maintain customer documentation and prepare internal reports and status updates

Contribute to continuous improvement of Customer Success processes and ways of working

What We’re Looking For

Strong customer-facing communication skills

A service-oriented and customer-centric mindset

Excellent organizational skills and the ability to manage multiple priorities

A proactive, structured and reliable way of working

Strong written and verbal communication skills

Ability to collaborate effectively within a matrix organization

Good IT skills, including Microsoft Office and customer/CRM systems

Experience with NetSuite and ServiceNow is an advantage

Previous experience in customer support, coordination, operations or administrative functions is an advantage

Understanding of customer success, service delivery and operational follow-up

Fluent business English ; additional local languages are an advantage

Why Vaultica?
This is a great opportunity to join a growing international organization, work closely with customers and teams across the business, and contribute directly to how we deliver an excellent customer experience.

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📌 Customer Success Coordinator (Milano)
🏢 Altro
📍 Milano