The Service Sales Agreement Specialist will work with the Service Sales team in the following business areas: Electrical High Voltage Substation Services, Advanced Services, Predictive and Digital Maintenance, and Smart Solutions.
The Service Sales Agreement Specialist will support the Service BU Sales Manager and the Service team in the development of the business and the operational excellence of Service Level Agreements (SLAs) and Frame Agreements (FAs).
The role combines sales development, tender management, and technical-commercial proposal leadership to deliver competitive and value-driven solutions to customers. The Service Sales Agreement Specialist acts as Tender Leader for strategic opportunities, driving the preparation, coordination, and submission of technical and commercial bids while supporting business development activities and long-term customer growth.
Service Level Agreements (SLAs), Frame Agreements (FAs), and HMax Energy strategy execution: support the LSU Sales Manager and the Sales team in implementing the sales strategy for SLAs and FAs, promoting alignment with suppliers and managing customer relationships at multiple levels to maximize order intake and business growth.
Establish long-term customer relationships by understanding customer requirements, applicable regulations, and business drivers. Demonstrate in-depth knowledge of service products and solutions to support Life Cycle Management (LCM) strategies and create sustainable customer value. Collect customer feedback and ensure customer satisfaction throughout the entire sales and tendering process.
Lead and coordinate the end-to-end preparation of technical and commercial tenders as Tender Responsible. Develop competitive proposals by coordinating internal stakeholders, including Engineering, Operations, Sourcing, Finance, and Legal functions, ensuring alignment on scope, technical solution, delivery model, risk profile, and pricing strategy. Interface with external suppliers and internal departments to identify and deliver the most effective technical-commercial solution for the customer.



Contribute to technical, commercial, contractual, and execution risk assessments, ensuring profitable and compliant business opportunities. Maintain accurate opportunity and tender information within relevant customer and business systems. Generate service sales leads and identify new market opportunities by leveraging market intelligence, understanding customer needs, and exploring new service portfolios and business models. Consistently utilize Salesforce as the primary CRM platform to guide sales activities, manage customer relationships, develop opportunities, maintain pipeline visibility, support forecasting accuracy, and ensure effective execution of the Service sales strategy. Ensure timely and accurate data management to drive business growth and sales performance.
Bachelor's or Master's degree in Engineering (Electrical, Energy, Mechanical, Automation, or Electronic Engineering preferred).
~5-7 years of relevant professional experience.
~ Previous experience in a Technical Sales role is considered an advantage.
~ Strong analytical skills, a proactive attitude, and a customer-oriented mindset.
~ Excellent teamwork and collaboration skills.
~ Good command of written and spoken English and Italian.

We believegreat workthrives in an environment where people feel genuinely supported andfairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together.
The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.




Our benefits offering for this rolegenerally includes:
Incentive Plan, Lunch tickets, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model,Well‑being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).
Applicable CBA: Metalmeccanico
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This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Use of Al and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws.

📌 Service Agreement Sales Specialist (m/f/d) (Milano)
🏢 Hitachi Vantara
📍 Milano