Description
Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.
Responsibilities
Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
Provide clear and concise information regarding products, services, and policies.
Document all interactions and resolutions accurately in the support management system.
Educate customers on product features and offer tips to enhance their experience.




Collaborate with team members to improve service quality and customer satisfaction.
Stay informed about company products, updates, and industry trends to provide effective support.
Requirements
Fluency in Italian and English, with strong verbal and written communication skills.
Prior experience in customer service or support roles is preferred.
Strong problem-solving skills with a customer-focused mindset.
Ability to work efficiently in a fast-paced environment.
Familiarity with support ticketing systems and CRM tools is a plus.
Detail-oriented and able to multitask effectively.
A proactive attitude and a desire to help customers succeed.

📌 Italian Speaking Tier 1 Support Agent -Remote In Greece (Italia)
🏢 Patrique Mercier Recruitment FR
📍 Italia