What you do
Monitor, track, and resolve
IT support tickets using ticketing systems
Provide
technical support
via phone, email, chat, and remote access tools
Troubleshoot
hardware/software issues, network connectivity, and user access problems
Document solutions and maintain an
up-to-date knowledge base
Escalate
complex issues
to senior technicians or specialized teams
Install, configure, and update software, operating systems, and security patches
Assist in
user onboarding/offboarding
, including account setup and access management
Train and guide users on
IT services in use in the organization
What you bring
Good understanding of
Windows OS 10 and 11
Basic understanding of MacOS, Linux, iOS and Android operating systems
Knowledge of
Microsoft 365
(Outlook, Teams, OneDrive, Sharepoint)
Experience with
ticketing systems
Experience with MDM devices
Understanding of
ITIL principles
for incident management and escalation
Networking basics (
IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting
)
Experience with
Active Directory (password resets, user provisioning, group management)
Knowledge of
remote support tools
(TeamViewer and RDP)
Troubleshooting of
printers, VoIP phones, and other peripherals
Soft Skills:
Strong
problem-solving
and
analytical thinking
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment
Qualifications & Education:
College diploma or university degree
in the field of computer science or communication technologies
Fluent in English (written and spoken)
– Strong communication skills are essential
1+ years of experience
in IT support or helpdesk roles




Significant advantage would be:
Prior experience working with
ServiceNow
or other ticketing systems
Customer service or technical support background
What we offer
Offer a hybrid work model balancing in-person collaboration and remote work.
Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.
***** | IT & Tech Engineering | Professional | Non-Executive | Allianz Bulgaria | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us.
Let's care for tomorrow.

📌 Helpdesk Expert (Italia)
🏢 Allianz
📍 Italia