Job Summary
Reporting to the Head of IT, the IT Project Manager will be a clear communicator with experience of implementing complex customer IT solutions. The individual will engage with customer stakeholders to deliver the successful implementation of solutions and KNAPP business units to deliver IT, Systems and technical support.
The IT Project Manager will understand KNAPP software, systems and configurations to implement projects and find this role stretches their abilities and supports their learning and development within the team to have a positive impact within our business.
While the role is home based, you will be expected to work at KNAPP offices and customer sites within the UK and Europe.
Duties responsibilities include, but not limited to:
Decision maker in all logistic, software and IT matters (WMS, WCS, SRC, Hardware and network) respective to a customer project (Time, Budget, Quality)
Coordination of all involved employees, departments and external service providers together with the programme manager
Project implementation of systems, software and IT
Project consultant for solution engineering, testing, implementation and delivery to customer for acceptance
Support the development of others
Manage and communicate effectively with stakeholders
Integrate with other business units to support an integrated approach to the project delivery
Main contact person for customers relating to all software, IT and logistics matters during realisation and ramp-up phase
Ensure the software and layout / design matches
Knowledge of software and IT specification documents of the project and can discuss these in detail with the stakeholders of the project
Validation / plausibility of specifications and other relevant specifications
Driving the acceptance of the specification by the customer
Acceptance of software releases before installation on the customer system (test / live environment)
Knowledge of the limits (system and control limits)



of the defined scope of supply and identification and management of change requests
Responsible for creating a training plan, together with the core team and the customer, for the customer's basic and detailed training
Organise scheduled on-site tests and moderate detail reconciliation based on the test plan to inform all stakeholders about upcoming test assignments
Knowledge transfer to the on-site realisation of the project together with the PMA and the project team (from project planning to ramp-up)
Validate project goals together with project core team members
Creating, monitoring and adapting adequate project plans together with core project team members
Report to PMA in the event of delays of contractually agreed deadlines or major milestones as well as deviations in the project budget
Manage risks, crisis avoidance and mitigate actions together with the project core team members
Skills, responsibilities and experience
Conducting the project marketing together with PMA and project core team members
Provide regular project status updates regarding software and IT
Agreement or execution of controlling measures together with the leads of the specialist departments / subcontractors / service providers internally and locally
Further development of project organisation and project culture together with PMA and project core team members
Escalate any problems that can not be solved within the project organisation but have a significant influence on the project's success
Transfer of project knowledge to the parent organisation together with PMA, project core team members and internal stakeholders
Responsible for ensuring customer involvement and ongoing status monitoring
Important behaviours to have in line with our company values
Appreciation – Recognises the achievement of others
Creativity – Is resourceful and innovative
Courage – Willing to learn and try new things
Openness – Always approachable and helpful
Reliability – Consistently gives their best
Local benefits
Some locations have local benefits; please speak to a member of the management team.

📌 It Project Manager (Italia)
🏢 The Knapp
📍 Italia