We are looking for a Service Manager – End User Services,
AD and VDI to take responsibility for service management, continuous improvement and development of services and solutions within Active Directory (AD) and Azure Virtual Desktop Infrastructure (VDI).
In this role
, you will act as the single point of contact for business stakeholders and vendors regarding IT-related topics in your service area.
Key responsibilities
Manage daily IT service operations, vendor relationships, service budgets, forecasts and budget compliance
Ensure services are available, efficient and effective, while monitoring and reporting on service performance
Design, optimize and troubleshoot AD-related services, including group lifecycle, OU structures, GPO assignments and access control hygiene
Manage Azure VDI-related topics, including FSLogix profiles, performance, application packaging and delivery
Drive continuous improvement, harmonization and rationalization within the service area
Chair Change Advisory Board (CAB) meetings and participate in other relevant CABs
Maintain service documentation, CMDB accuracy, software licenses and third-party service contracts, while mentoring specialists and sharing knowledge
Option for on-call if needed.
What we are looking for
B.Sc./M.Sc.



in Computer Science, IT or equivalent industry experience
5+ years of experience in AD and/or VDI technologies and operations
ITIL Foundation certification or similar service management experience
Solid understanding of AD DS, DNS, DHCP, GPO fundamentals, user/group administration, security and Azure VDI components
Fluent English skills, analytical mindset, hands-on attitude and strong communication and cooperation skills
What Outokumpu offers
A key role in a global company and modern IT environment
Opportunity to develop and improve global end user services
Collaborative colleagues and support from the wider IT organization
Opportunities for learning, knowledge sharing and professional growth
Flexible working practices, including hybrid work
For more information about the position
, please contact Head of End User Services, Satu Nuutinen via phone on 13 August between 9:*****:00. *************
Please submit your application by 30 August. We look forward to hearing from you!
The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment

📌 Eus Service Manager (Ad & Vdi) (Italia)
🏢 Outokumpu
📍 Italia