This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Italy.
This role is ideal for a customer-obsessed, data-driven success professional who thrives at the intersection of product adoption, retention, and creator growth. You will work closely with high-potential creators as they launch and scale their digital businesses, ensuring they achieve real outcomes from onboarding through long-term success. Rather than reactive support, this position focuses on proactive strategy, guiding customers through key activation moments and helping them unlock value quickly. You will act as a trusted partner, combining empathy with commercial thinking to drive retention and expansion. Working in a fast-paced, remote-first environment, you will collaborate closely with Product and Marketing teams to shape the customer experience. Your impact will be directly tied to creator success, engagement, and long-term platform growth.
Accountabilities:
You will own the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes. You will proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results.
Manage a portfolio of high-value creators and act as their primary success partner
Design and optimize onboarding journeys to drive activation and early value realization
Monitor customer health metrics (NRR, NPS, CSAT, engagement signals) and intervene proactively
Identify churn risks early and implement retention strategies to improve outcomes




Collaborate with Product and Marketing teams to bring customer insights into roadmap and messaging
Develop and continuously improve lifecycle playbooks and success strategies
Drive adoption, renewals, and expansion opportunities through data-informed engagement
Requirements:
You should bring solid experience in high-touch Customer Success or Creator Success roles, ideally within SaaS, EdTech, or creator-focused environments. A strong analytical mindset, combined with empathy and commercial awareness, is essential to succeed in this role.
3+ years of experience in Customer Success, Account Management, or a similar role
Experience in startup or fast-scaling, remote-first environments preferred
Strong understanding of onboarding, activation metrics, and customer lifecycle management
Proficiency with tools such as HubSpot, Intercom, ChurnZero, or similar platforms
Ability to segment users and tailor engagement strategies across different customer journeys
Strong command of customer health metrics (NRR, NPS, CSAT, LTV, churn indicators)
Excellent communication, relationship-building, and stakeholder management skills
Strong organizational and project management abilities across multiple customer portfolios
Comfortable working asynchronously using tools like Notion, Slack, and Loom
Benefits:
Fully remote work flexibility
Team offsites and international retreats in locations such as Portugal, Croatia,



and Greece
High autonomy with ownership over customer success strategies and outcomes
Strong focus on learning, coaching, and continuous career development
Tech and co-working budget to support productivity and flexibility
24 vacation days plus 10 additional celebration holidays
Paid parental leave
Collaborative, mission-driven, and creator-focused work environment
How Jobgether works:
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Customer Success Manager (Italia)
🏢 Jobgether
📍 Italia