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Job Description:
This vacancy refers to three permanent Tempo pieno positions.
The resource will be responsible for managing Extremely time-critical Air shipments, ensuring strict adherence to deadlines within the fashion industry, handling high-value and delicate goods, adapting to frequent last-minute changes and maintaining close interaction with luxury brands or fashion houses while delivering a high level of customer service.
The "senior" aspect means you're not just executing tasks; you're also handling complex cases, key clients,



and sometimes mentoring juniors.
Responsibilities
Coordinate
end-to-end air shipments
(export/import)
Handle
urgent fashion timelines
Act as main contact for
clients
Manage
documentation
(AWB, customs clearance, invoices)
Solve disruptions (delays, customs issues, damages)
Work closely with airlines, warehouses, custom, customers.
Monitor KPIs and service performance
Support or supervise junior team members
Skills
Strong knowledge of
air freight operations
Experience in
fashion/logistics industry
(preferred)
Familiarity with
customs procedures and Incoterms
Excellent
communication & client management
Ability to work under
tight deadlines and pressure
Problem-solving mindset
Languages (English + Italian)
Working hours :
09:*****:00
Location:
Peschiera Borromeo (MI)
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Senior Air Freight Customer Service (Fashion) (Italia)
🏢 UPS
📍 Italia