Overview
In this role you will lead the People & Culture function to deliver a best-in-class employee experience for onboard crew and operational teams.
You will shape HR strategy aligned with Orient Express guidelines and drive end-to-end HR across the lifecycle, workforce planning, and labour relations.
The position emphasizes luxury standards, guest-service excellence, and compliant, inclusive workplace culture.
You will work closely with the General Manager to enable scalable people solutions and continuous improvement.
Retribuzione / Benefits
Gross annual salary range: 50,********,000 + bonus
staff cantine
ALL - Heartist Program: Employee agevolazioni card
Learning & development: opportunity to grow within property and across the world
Responsabilità
Define and deliver HR strategy aligned with corporate guidelines
Oversee talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration
Translate business priorities into people strategies and operational HR solutions
Ensure adherence to brand identity and luxury positioning in culture and processes
Maintain compliance with LQA/Forbes standards
Co-lead workforce planning with Finance and manage department budget




Monitor crew-related KPIs and ensure shift coverage and rest/work time compliance
Manage industrial and union relations, including disputes and disciplinary processes
Lead onboarding programs and support managers in fostering positive team dynamics
Deploy initiatives to embody Orient Express values and enhance candidate/employee experience
Ensure service continuity with Operations and adapt to peak periods
Requisiti fondamentali
Master's degree in Human Resources, Business Administration, or related field
Minimum 5 years of experience in a senior HR role
Experience within luxury hospitality is mandatory
Strong knowledge of industrial and union relations, including collective bargaining and employment law
Excellent interpersonal and communication skills; fluent in Italian and English
Entrepreneurial mindset with strong organizational and project management abilities
Hands-on and strategic, able to operate across daily execution and long-term planning
Proficiency with HR systems and tools (HRIS, ATS, scheduling software, payroll platforms)
Interpersonal and communication excellence
Cross-functional collaboration
Strategic thinking with a hands-on approach
HRIS
ATS
scheduling software

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