About Kuoni TumlareAt Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large.
Our wide portfolio of products and solutions is built on 100+ years of destination management experience.Faccia ora il prossimo passo nella sua carriera: scorra verso il basso per leggere la descrizione completa del ruolo e invii la sua candidatura.Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions.
Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.About the BusinessOur Destination Management services form the core of our business.
Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler's needs.
We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.About the RoleWe are currently offering a position as Operations Team Leader to join our team in our Rome Office.Job profileResponsible for the team in charge of JTB operations,



providing guidance and support to ensure high performanceFoster team engagement, mutual understanding, and open communication to create a collaborative and supportive work environmentCoordinate daily operations to ensure high quality services for the end customers, meeting Japan market's expectationsPlan and organize in advance operational activities and follow up on seasonal/monthly/weekly basis after the regular check of sales situationMaximize company margins by managing supplier costs and optimizing revenueHandle complaints generated by the team, ensuring prompt and effective resolutionMaintain, Develop and implement standard operating procedures to improve efficiency and effectiveness, securing alignment to compliance standards in the systemManage any relevant task/project related to the operational business, in close cooperation with the Team ManagerCommunicate with Japan Sales to ensure all operational tasks are handled on time and within deadlinesCollaborate with other departments to enhance service offerings and customer satisfactionKey ActivitiesManage timelines and deadlines related to assignmentsAssign and distribute workload among team members to optimize efficiency and productivityEnsure the best margin possible by monitoring team's performanceClose communication with Sales offices, securing each Team member advises sales about any potential problems with the itinerary or servicesClose communication with suppliers in a way both sides are satisfiedMonitor and evaluate team performance, providing regular feedback and coachingAssist in training and onboarding new team membersCollect and analyze all the business related statisticsPrepare and present reports on team performance and operational metrics to Team ManagerMonitor the deposit accounts for attractions to ensure the team can successfully book themCollaborate with Finance Team to adjust any Invoice discrepancies in the systemContribute to Tarif yearly maintenance and ensure consistency with contracts and supplier invoicingReporting structures and key relationshipsReporting to the ManagerClosely work with external suppliersDaily interaction with Planning, Customer Service, Sales and all departmentsRequired SkillsProven experience in operations management (experience in Tourism is a plus)Knowledge of the business area, clients and suppliersUnderstanding of Japanese culture and expectationsGood Japanese, English and Italian speaking capabilityAbility to plan, prioritize, and execute operational activities.Strategic mindset with a focus on efficiency, profitability, and customer satisfaction.What We OfferOpportunity to work in an international environment.Diverse & Inclusive culture.Learning and training opportunities for growth.Dedicated Employee Engagement Activities.
xysqume Flexible & Hybrid Working.Compensation Range (Annual Gross Salary): €****** - €******#J-*****-Ljbffr

📌 Operations Team Leader (Italian, English And Japanese Speaking) (Lazio)
🏢 DER Touristik Suisse
📍 Lazio