MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization andCompliance; Parts and Accessories Sales Performance; and Consumer Engagement.È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere.With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Are you an automotive fan?Have you gained experience in a position related to handling warranty cases?MSX is looking for a proactive Warranty Assessor to join our team in Rome. The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards,



and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments.Primary responsibilitiesMain responsibilities:Manage day by day warranty claims and/or pre-approval according with daily workload; Verify warrantypoliciesand procedures application; Check claims integrity; Check claims correctness according with Customer systems; Address claims control according with Dealer behavior and deficiency; Communicate with Customer about cases in analysis; KPI results reportingWorking patternLocation: RomeMonday – Friday, 9 am to 6 pmQualificationsOur ideal Warranty Assessor has the following educational background and gained the following experience: xysqume xysqume Knowledge of warranty terms and rulesUnderstanding of workshop processesProficiency in mechanical and electronic diagnosticsFamiliarity with technical documentationStrong interpersonal and communication skillsEffective collaboration across functionsInitiative, independence, and results orientationFlexibility and problem-solving abilityProficiency in Italian and EnglishAdditional informationCCNL Applicabile: Contratto del Commercio Terziario e Distribuzione ServiziLivello 3RAL: 28. EURAutomotive Warranty Assessor Centro, IT#J-18808-Ljbffr

📌 Automotive Warranty Assessor (San Michele All'adige)
🏢 Msx International
📍 San Michele All'adige