Implementation Specialist – ItalyFaccia ora il prossimo passo nella sua carriera: scorra verso il basso per leggere la descrizione completa del ruolo e invii la sua candidatura.Remote · Full TimeAbout Hub OSHub OS is transforming the way hotels operate. We're not just a communication tool; we're a comprehensive operating system that manages everything from housekeeping to guest request maintenance and interdepartmental workflows, all within a single platform.Since 2015, we have helped 1,900 properties in 60 countries to offer an exceptional travel experience. Experiences with maximum efficiency.Our clients include iconic brands such as Accor, IHG, Minor Hotels, Hesperia World, and Eurostars Hotels, among others.Based near Barcelona and with teams spread across the United States, Australia, Japan, Singapore and Thailand, we are a truly global company with a collaborative culture.Ready to shape the future of hotel operations? Join us!We are looking for an Implementation Specialist Italy who leads the successfulonboarding of our software solutions, either on-site or remotely, ensuring a seamlessimplementation tailored to each client’s operational needs.Reporting directly to the Quality Director, this is a position where you work collaborativelywith Sales and Support teams and with stakeholders, actively participating in theconfiguration and implementation of our software.Your mission:Design and present comprehensive project onboarding plans for each client, basedon contracted modules and specific requirements.Guide clients to complete the required configuration files on time, enabling accuratesystem setup and customization according to their needs.Collaborate closely with new clients to gather requirements for building their liveenvironment and configuring the system to optimize operational workflows.Configure and calibrate the software solution to reflect each hotel’s operationalprocesses.Serve as the primary point of contact throughout the implementation, ensuring clearcommunication and efficient progress.Advise clients on adapting operational processes to align with our software solution.Manage multiple implementations simultaneously,



prioritizing strategically to meettimelines.Deliver comprehensive training and support during UAT/testing cycles.Collaborate with the Sales team during final stages for a smooth client handover.Identify implementation blockers and opportunities for process improvement.Create documentation to support client understanding and internal training needs.Develop deep product knowledge to address customer challenges and questionsduring and after implementation.Support live installations, ensuring timely issue logging communication, andresolution.Required qualifications:2+ years of experience in a similar implementation roleStrong hospitality industry background experience with hotel operations or hospitalitytech platforms (PMS, Revenue Management, Channel Managers) preferredIn-depth understanding of hotel operations and a passion for delivering exceptionalcustomer serviceExcellent communication, presentation, and active listening skillsComfortable with technology and quick to grasp new technical conceptsKnowledgeable about hotelier’s pain points, hospitality tech trends and competitiveproductsConfident working with IT solutions, SaaS, and cloud-based platforms (no formal ITdegree required)Proficient in Microsoft Office applicationsWillingness to travel internationally up to 50% of the timeFluent in Italian and English, both written and spoken; Spanish proficiency is highlydesirable. Additional language capabilities are a strong plus.Skilled at explaining system functionalities and benefits clearly, adapting tone anddetail to the audienceStrong project management skills,



capable of managing multiple complex projectssimultaneouslyCollaborative mindset while able to work independentlyYou’ll thrive in this role if…You enjoy collaborating with interdisciplinary teamsYou possess clear and effective communication skillsYou can work both independently and as part of a teamYou have critical thinking skills and a focus on continuous improvement.You are curious and always looking for better ways to workYou have a high work capacity and you balance the creative side with the functionalside.You love travelingYou are a very organized personYou have empathy, both for the user and for the needs of the companyYou have a growth mindset and want to thrive in a fast-paced internationalenvironment.What awaits you?Impact and growthJoin a market leader that is growing globally.Professional development opportunitiesBe part of a company in an exciting stage of growth where staff contributions really matter.Flexibility and balanceCompact and flexible working hours that respect your personal lifeChoose your work style: in the office, hybrid, or fully remoteA corporate culture that truly values work-life balance and employee well-being.Team and cultureCollaborate with a young, fun, united and diverse team.Annual activities: functional and fun team building.Work with talented professionals in multiple countries and time zones.A supportive environment where ideas are heard and innovation is encouraged.Compensation and benefitsCompetitive salary aligned with your experience, responsibilities and marketstandards.Professional development planIf you come in our office you’ll find unlimited free coffeeOur commitmentWe are an ethical company that guarantees equal opportunities for all. We valuediversity and do not discriminate on the basis of race, religion, sex, sexualorientation, gender identity, age, or disability. We celebrate diversity and arecommitted to creating an inclusive environment for all employees.We believe that different perspectives make us stronger and innovation thrives ininclusive teams. xysqume All decisions regarding selection, hiring, promotion, and compensation are basedexclusively on the merits and abilities of the candidates and employees, as well asthe needs of the business.#J-18808-Ljbffr

📌 Implementator Specialist – Italy (Roma)
🏢 Hub OS
📍 Roma