? Product Sales Support Technician, Switches (m/f/d)? Department: R&D; Switches? Location: Lainate, Italy | Full-TimeCARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation.? Your RoleThis is a technical role within the Product Sales Support Department in R&D;, focused on in-depth analysis of products returned by customers to identify the root cause. As Product Sales Support Technician, you will be responsible for collecting data and generating the necessary reports, using statistical methods to identify areas of improvement, and working with the factories and management team to prioritize improvements and avoid the repetition of similar faults in the future.? Key ResponsibilitiesConducting in-depth analysis to find the root cause of product claims returned by customers, discussing possible solutions with the responsible departmentsManaging the flow of product claim returns, from logging on the claims schedule up to compiling the claim report,



shared with the sales teamGathering monthly statistical data on claims and identifying any recurring claims to solve issues proactivelyIdentifying areas of possible product improvementLiaising with factories in Mexico and China on nonconforming products and discussing possible improvementsServing as a technical link between factories and the warehouse in Milan, performing quality checks on nonconforming material in warehouse stockWorking with application engineers to gather data from applications and relate the failure mode to the way the product is being used in the customer's application? Your ProfilePreferably in possession of an electrical/electronic technical degreeKnowledge and experience in power electronics and electrical circuit analysisStrong analytical skills and attention to detailStrong technical writing skills, with the ability to produce quality technical documentationTeam-oriented mindsetSelf-motivated, able to work independently without constant supervisionFluent in EnglishPrevious experience in a similar position will be considered an assetApplicants must already be in possession of a valid work permit to work in Italy? What We OfferA key technical role in an international, innovation-driven companyClose collaboration with sales, factories and managementExposure to a wide range of products and technical challengesOpportunities for professional growth and continuous learningCompetitive compensation packageInternational work environmentInterested?We look forward to receiving your application.!Interested candidates are invited to submit their CV to [email protected] Please reference “ PSS Technician - Italy”Learn more about us www.Gavazziautomation.Com or visit our LinkedIn page

📌 Product Support & Quality Analyst (Lombardia)
🏢 Carlo Gavazzi Automation
📍 Lombardia