ph3Responsibilities / Tasks /h3 pGEA is one of the leading suppliers for the food and beverage processing industry and for a wide range of other process industries. Around 18,000 employees in over 60 countries contribute significantly to GEA’s success: join them! We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company. /p h3The selected candidate for the Technical Service Support 2nd Level role /h3 ul liGuarantees 2nd level technical assistance towards the local RC Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support /li liInitiates and registers in Claims Complaints system for full resolve on topics arising in the market on already installed machines. /li liProvides1st level mechanical services in Italy and abroad on both predictive and proactive level. /li liDoes Installation Commissioning on simple and complex systems. /li liSupport technically either local RC GEA Service or end customers where no local GEA Service Support is available. /li liProposes technical solutions for problems emerging in all of the complete life cycle of the machines. /li liProvides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams.



/li /ul h3Your Profile / Qualifications /h3 ul liA good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support). /li liBasic knowledge of industrial electrical engineering is also appreciated. /li liSecondary School Diploma in Mechanical Engineering or similar. /li liCompulsory languages: English, Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments. /li liAbility to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams. /li liKnowledge of SAP tool is appreciated. /li /ul pThis role requires the availability for travel with a duration up to 5 continuous days and for approximately 50% of the annual working hours. Overseas if required may be up to 10 days. /p pThe position falls under the Italian National Collective Labour Agreement (CCNL) for the Metalworking Industry, with job classification and level to be defined based on the candidate’s experience and skills. /p pThe indicative gross annual salary range for this role is between €35,000 and €40,000, depending on experience, technical expertise, level of autonomy, and market alignment. /p pThe overall compensation package may also include variable components and additional company benefits, which will be discussed during the selection process. /p pGEA is proudly certified as a Top Employer, confirming our commitment to employee well-being, development, and empowerment. /p /p #J-18808-Ljbffr

📌 Technical Service Support 2nd Level (Parma)
🏢 Gea Group
📍 Parma