We have an exciting opportunity for you to join our team as a Ops Service, Quality and Process Associate / Specialist / Snr. Specialist within the a newly formed department under the European Global Trade Service organization. IT, PL and PT.
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. We love what we do, and we do it well. Our reach is big, and so are our dreams. Root cause analysis based on available or self-generated dashboards or data queries
Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives
Work closely with local customs clearance operations teams as well as Planning and Engineering, Compliance, Regulatory and other functions in order to improve service
Support programs/projects across different regions together with multiple departments
Solid problem-solving, analytical skills and IT affinity




Experience and knowledge across various operational fields, particularly customs clearance
Excellent coordination and leadership skills to drive projects
University degree
PM certification preferred (e.g. PRINCE2, PMP, etc.)

Training to get you started and on-the-job learning opportunities
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. LI-Hybrid
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Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We

📌 Operations Quality Associate (Italia)
🏢 Fedex Group
📍 Italia