As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
Possiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.
Few examples of responsibilities:
-
- Perform software testing and validation on additive manufacturing software, ensuring correct functionality and performance.
- Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
- Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
- Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
- Collaborate with R&D; and software teams to report bugs, suggest improvements, and collect feedback from real production use.
Ideal Background:
-
- Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
- 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
- Basic knowledge of programming languages such as C++, C#, or Java
- Experience with industrial xysqume robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
- Valid driving license and own vehicle required
- Fluency in English is mandatory; Italian is a plus
What we offer:
-
- Flexible working hours and smartworking
- Opportunity for career advancement
- Friendly, international and innovative work environment
- Continuous learning and development opportunities
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.