Introduction
Move the world with us!
AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!
Overview
The Specialist Customer Service & Inside Sales must have the ability to troubleshoot and become first point of
contact for AIT's customers seeking help with timely delivery and quotes. Establishing new relationships,
managing and maintaining existing customer's accounts and assessing customer's needs translating into
results oriented solutions.
Responsibilities
Manage new and existing customer accounts to assure accurate and timely delivery
Collaborate with sales teams and products teams to develop local services and products
Handle Requests for Information (RFI) and Requests for Quotation (RFQ)
Promote additional services to contribute to overall profit
Interact with various agents to set up quotes, routes and rates for international and domestic freight shipments
Review the process and take immediate action to correct or solve issues that may occur
Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
Build and maintain relationships with AIT's customers and vendors on a first name basis
Other duties assigned as business deems necessary
Manage key accounts, focusing on customer retention and acquiring new clients while nurturing long-term business relationships
Conducting sales meetings on site or remote




In accordance with the sales and operation teams gather informations to present QBRs with all relevant customers
Qualifications
1-3 years of working experience in international forwarding
Experience in Pricing and Customer Service
Fluent oral and written English and Italian is a must
University degree (nice to have)
Strong problem-solving skills with ability to develop new ideas and innovative solutions
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
What AIT Can Offer You
Work-life balance perks: a 39-hour work week and flexible working hours in line with the CCNL (National Collective Labour Agreement)
Meal vouchers to make your lunch breaks easier and more enjoyable
Lavoro da remoto allowance to support remote work-related expenses
Hybrid work model: one day of home office per week for added flexibility
Private health insurance for extra peace of mind
Volunteer time: up to 5 hours annually to contribute to causes that matter to you

📌 Specialist Customer Service And Pricing (Milano)
🏢 Ait Worldwide Logistics
📍 Milano