? Product Sales Support Specialist - Controls (m/f/d)?Department: Controls? Belluno or Lainate, Italy | Full-TimeCARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation.? Your RoleThis is a technical support role focused primarily on Energy Metering and Monitoring Relay products, while also covering the broader product portfolio. The role combines technical support, troubleshooting, customer interaction and training activities in an international environment, and reports to the Quality and PSS Manager.As Product Support Specialist, you will act as a technical link between the market and internal functions such as R&D, Quality and Product Management, supporting customers and local organisations in understanding applications, resolving technical issues and identifying potential product adaptations that may enable business opportunities.? Key ResponsibilitiesProviding technical support on energy meters, power monitoring devices, monitoring relays, and other products related to energy measurement, monitoring and energy efficiencySupporting customers, distributors and local Product Support teams in product selection, application, configuration and troubleshootingCapturing specific customer or market requirements and identifying potential modifications, adaptations or customizations of existing products that could support business opportunities, in cooperation with Product Management and R&DAnalyzing field issues and distinguishing between product behaviour, application conditions, wiring, configuration,



installation or possible product defectsReproducing reported problems through laboratory testing whenever technically feasible, using a structured troubleshooting approachPerforming electrical and functional tests using standard laboratory and diagnostic equipment, collecting clear technical evidence for escalation to R&D or Quality when requiredParticipating in technical meetings and providing onsite support when remote analysis is not sufficientContributing to troubleshooting documentation, technical guides and internal knowledge sharingSupporting technical training for local PSS teams, distributors, system integrators and customers, after an initial training periodParticipating in national and international business trips for technical support, troubleshooting, training and customer activities? Your ProfileTechnical background in Electrical Engineering, Electronics, Automation or a related fieldSolid basic knowledge of electrical engineering and electronics, including: single-phase and three-phase electrical systems; voltage, current, power, energy and power factor; electrical measurement principles, current transformers and electrical loads; basic analogue and digital electronics; relay outputs, digital and analogue signals; ability to read electrical diagrams and basic electronic schematicsBasic knowledge of industrial communication protocols,



particularly Modbus RTU / RS485, considered an advantageComfortable using common laboratory equipment such as digital multimeters, oscilloscopes, power supplies, electrical loads and measurement/diagnostic instrumentsStrong analytical and problem-solving skills, with a structured and methodical troubleshooting approachPractical, hands-on attitude and genuine curiosity about how products and applications workAbility to translate customer needs into clear technical requirements or potential product adaptationsGood communication skills, able to explain technical topics to audiences with different levels of expertiseCustomer-oriented mindset combined with an objective, evidence-based technical approachAbility to work independently and collaborate with multidisciplinary teamsPrevious experience in technical support, industrial automation, electrical measurement, or energy metering/monitoring is an advantage but not mandatoryGood written and spoken English required; additional languages are an advantageAvailability for national and international travel is required? What We OfferA key technical role in an international, innovation-driven companyClose collaboration with R&D, Quality and Product ManagementSpecific training on Carlo Gavazzi products, applications, internal tools and troubleshooting methodologiesProgressive growth toward independent case management, complex troubleshooting and delivering technical training to the International Product Support network and customersOpportunities for national and international travelCompetitive compensation packageInternational work environment? Interested?We look forward to receiving your application.

📌 Product Support Specialist - Controls (M/F/D) (Italia)
🏢 Carlo Gavazzi Automation
📍 Italia