Work Model: Onsite

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Project Duration: 1 Year

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- Minimum 3 years of relevant experience

- Mandatory Skills: Service Desk, End User Services, Field Services, Onsite Support Services

- Good-to-Have Skills: ServiceNow, Meraki, Dell Certification

- Languages Required: Native-level Italian and good English communication skills

Required Skills, Knowledge & Abilities

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- Technical Expertise

- Strong troubleshooting skills for IT/OT systems, network infrastructure, and manufacturing devices.

- Proficiency in LAN/Wi-Fi diagnostics, server operations, and hardware/software installation.

- Familiarity with Active Directory and Azure AD object management.

- Process & Governance

- Knowledge of ITIL processes (Incident, Request, Change, Knowledge Management).

- Experience with CMDB tools (preferably ServiceNow) and asset lifecycle management.





- Analytical & Automation

- Ability to leverage analytics and automation tools for proactive support and trend analysis.

- Competence in identifying process inefficiencies and implementing improvements.

- Strong coordination skills with cross-functional teams, OEMs, and third-party vendors.

- Effective reporting and documentation capabilities.

- Understanding of security protocols, compliance standards, and factory safety requirements.

- Preferred Qualifications

- Experience in manufacturing IT environments. xysqume

- Familiarity with barcode scanners, industrial printers, Digi Port servers, and shop floor systems.

Beneficial Skills, Knowledge & Abilities (Good To Have)

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- Knowledge of/experience with Cisco Meraki

- Knowledge of/experience with Amazon Web Services (AWS)

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📌 Onsite Support Services (Legnago)
🏢 Intelligenz IT
📍 Legnago