ph3bAbout the job /b /h3 pbAt /bbLexroom /bb, we set the bar for legal AI—clear, fast, and built for trust.
/b /p pIn just a few years, what began as an idea has become a reliable platform adopted by bthousands of legal professionals across Europe /b.
/p pOur mission is clear: bmake the law faster, clearer, and more reliable /b, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
/p pWe're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact.
/p pToday, Lexroom is a btrusted partner /b, shaping the future of legal AI with discipline and purpose.
/p h3bWhy /b bLexroom /bb?
/b /h3 ul lipbShape the Standard: /b Be part of the team setting the benchmark for legal AI in Europe.
/p /li lipbWork with the Best: /b Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
/p /li lipbDeliver Meaningful Results: /b Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
/p /li /ul pAt bLexroom /b, we leave buzzwords behind.
Here, you'll build something that lasts: ba trusted platform, a strong reputation, a new standard for the legal world.
/b /p h3Your Key Responsibilities /h3 ul lipAct as a btrusted advisor /b for Lexroom's Italian and German-speaking customers, managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction.
/p /li lipOwn the full resolution flow: triage, prioritize and resolve tickets, run regular bcheck-ins and feedback sessions /b,



and elevate complex cases to the right internal team.
/p /li lipAct as the bvoice of the customer /b internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.
/p /li /ul h3bWhat You'll Bring /b /h3 ul lipYou are fluent in bItalian /b and fluent in bat least one /bof the following languages: bGerman, Spanish, Bulgarian /b — native speaker preferred, C1/C2 welcome.
/p /li lipYou have bfluent English /b: you're comfortable reading documentation and understanding spoken English.
/p /li lipYou have b0-2 year of experience /b in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
/p /li lipYou are familiar with sales or bcustomer support tools /b (Intercom, Notion, etc.), and you pick up new tools quickly.
/p /li lipYou have a bproactive mindset /b, love solving problems, and enjoy working in a fast-growing startup environment.
/p /li lipYou're based in Milan or open to relocating (relocation support evaluated case by case).
/p /li lipBonus: You have a blaw degree /b (not mandatory but a plus).
/p /li /ul h3bWhat Sets Us Apart /b /h3 pbAn Exceptional Team /b /p pAt bLexroom.ai /b, you'll work alongside top talent in tech and legal AI.
/p pOur focused teams operate with purpose and autonomy,



so every contribution delivers visible results.
/p pYou'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
/p h3bGrowth that Matters /b /h3 pWe hire exceptional people to make a difference—and we give them space to lead.
/p pYour work will shape the future of legal technology and set new standards for the field.
/p pImpact is defined by vision and execution, not by age or title.
If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.
/p h3bRewarding Your Contribution /b /h3 pWe value excellence and share success: /p ul lipbAnnual Salary Range: /b €25,000 - €35,000 OTE /p /li lipbEquity Package: /b Align your growth with the company's long?term success.
/p /li /ul h3bBenefits That Matter /b /h3 ul lipbHybrid Work: /b Flexibility to balance remote work with in-person collaboration at our bMilan HQ /b.
/p /li lipbHealth Insurance: /b Comprehensive coverage to ensure peace of mind.
/p /li lipbMeal Vouchers: /b Daily support to make your lunch breaks easier.
/p /li lipbPerformance Bonuses: /b Rewards tied directly to measurable results.
/p /li lipbTeam Retreats Off-sites: /b Dedicated time to connect, collaborate, and spark bold ideas.
/p /li /ul pbAt /bbLexroom /bb, ambition meets discipline and purpose.
We're not just building a product—we're setting a new standard for the legal world.
If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.
/b /p /p #J-*****-Ljbffr

📌 Customer Care Specialist - Multiple Markets (Milano)
🏢 Lexroom.ai
📍 Milano