ppIn this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You’ll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction. /p ul liExtra days off /li liMental health support via Modern Health app /li liCompetitive compensation package /li liProvide senior-level technical support for enterprise customers /li liCollaborate with development engineering to track escalations, bugs, and feature requests /li liDevelop troubleshooting sessions, trainings,



and guides for internal teams /li liMaintain and improve internal knowledge base articles /li liTriage and document bugs and enhancements observed in the field /li liCoordinate with Escalation Management on high-touch accounts /li liParticipate in on-call rotation /li li5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security) /li liMaster-level Kubernetes and Linux experience /li liProficiency in one or more scripting languages (bash/shell/python) /li liKnowledge of public cloud providers (AWS, Azure, GCP) /li liStrong problem-solving and diagnostic abilities /li liEffective written and spoken communication in English and French /li liAbility to balance multiple challenges simultaneously /li liBash/Shell/Python scripting /li /ul pSenior Customer Reliability Engineer monza, lombardia, it /p /p #J-18808-Ljbffr

📌 Senior Customer Reliability Engineer (Monza)
🏢 Sysdig
📍 Monza