Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job DescriptionFluency in The Sprinklr TPA plays a key role in crafting and executing robust implementations for enterprise-grade customers, utilising Sprinklr's suite of products and services. The TPA serves as the technical lead driving the design, deployment, and optimisation of scalable Sprinklr platform solutions including but not limited to Contact Centre as a Service (CCaaS).The TPA is engaged early in our projects, working closely with the Customers, Engagement Managers, Solution Consultants, Implementation and Product teams. From supporting pre-sales scoping to solution delivery, TPA ensures that the solution architecture meets the customer's goals and provides support and inputs for creating scope of work.Your Responsibilities Solution design and implementation: Support the sales process by reviewing solution design.



Evaluate implementation strategies and customise estimates for TPA-assigned accounts.Provide consultation to stakeholders with appropriate design & solution approaches, managing technical implementation decisions, defining solutions, and identifying critical risks throughout the engagement lifecycle.Work with solution consultants and engagement managers to ensure solution designs meet customer needs.Initiate and own the design of artifacts, Security compliance documentation etc. to build an adequate operational foundation.Enterprise architecture: Analyse business and technical requirements to offer a comprehensive architecture, including low-level designs (LLDs) and an architectural blueprint for digital transformation. This framework will be essential and should be easy for consumption by the implementation team.Work closely with the stakeholders to map out solution builds. Align technical architecture with business goals and act as a trusted advisor to customers.Implementation of Best Practices and Templates: Implementing best practices and configuration: Guarantee instance health by verifying configuration and workflow, Sprinklr best practices, and improvement guidelines for different configurations.UAT and Sandbox protocol compliance: Maintain system health by enforcing UAT and sandbox protocols to ensure compliance with best practices throughout the configuration lifecycle.Delivery Operating Model Governance: Project delivery and handover: Work with consultants to support project delivery and help transition to customer success teams. Engage during the design process to provide oversight and answer operational questions.Thought leadership and customer advocacy: Provide thought leadership by sharing best practices, industry use cases, and learning from previous projects to improve customer experience.

📌 Technical Platform Architect - CCaaS (Milano)
🏢 Sprinklr
📍 Milano